No link in email telling me I have been quoted

[Pat888]

The emails I get telling me I have been thanked have a link to the post, the emails I get saying I have been quoted do not have a link - I'm sure they did in the past. Why might this be?

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Hi @Pat888 sorry for the delay in responding.

In our 'You were quoted' emails there should be a lilac box underneath the thread title that says 'Check it out' - if you click on the tab it'll take you through to the relevant post on the thread.

If that box isn't appearing on the emails you're receiving could you please post (or send us) a screenshot of what you're seeing? Thanks in advance.

BT email

Hi again @Pat888. We've had a look at the email that went out and it does look like the link was there, so something is going wrong by the time it reaches you, obviously. Do the other types of emails you get from us work ok, and are you using any browser extensions such as an ad blocker?

@Pat888 If you could let us know the details of the device you are using, operating system and browser, too, that would be really helpful. Thanks!

I am using and HPenvy 4 notebook PC and windows 10
And BT Email

Thank you Pat888 - we're taking a look into this and will be back with an update as soon as we can.