I can't reset my password

[Whiskeyandkittens]

My Samsung browser has decided to crash, and on trying to open my tabs back up Mumsnet wants me to log in again! Unfortunately I can't remember my password so I requested a reset link - but instead of actually letting me reset my password it just takes me to Mumsnet as though I'm already logged in (hence me being able to post now!) I can't change my password from here unless I know my original password - which having tried a few that I normally use - I don't!

Help! How do I reset my password when I can't remember what it actually is, and the email link just automatically logs me in under my old one and doesn't actually let me reset it?

Hi there @Whiskeyandkittens . Sorry you're having trouble logging in. We can send you a 'special link' to your email address but it's time sensitive. We'll send it to you in a moment but if it's expired just let us know and we can resend.

Thanks, I'm back in!

Excellent news @Whiskeyandkittens . Nice to have you back!

Hi, I'm having exactly the same problem! Please could someone send me a link so I can actually reset the password? Thank you!

Hi @EmeraldDreams73 - sorry to hear you're having problems resetting your password. We've just sent you a special link - it's time-limited, so let us know if you don't get to it in time so we can send another

Same here - have mailed you but hoping that posting here will be quicker, even at this time of night please?

Hello,

Looks like this is all sorted now but please do let us know if this isn't the case.

I'm having this problem as well - there is no option anywhere to change it. And I have a link so I can on my phone please?

Hi there @Kittensat36. If you could drop us a line by clicking the report button on your post and explaining that you need a password reset, we can do that for you.