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Scrolling issue

6 replies

TheLemon · 28/07/2023 10:07

Using an iPhone on the app, have noticed threads stop scrolling - just sort of freeze and there's no way to scroll down. I have to come out of eg Active Threads to get the screen to respond at all.

Known issue?

OP posts:
JoMumsnet · 28/07/2023 10:30

Hi @TheLemon - sorry to hear you're having this issue. How long has it been happening?

TheLemon · 28/07/2023 10:52

I first noticed it this morning, but it's happened multiple times whilst scrolling threads.

OP posts:
JoMumsnet · 28/07/2023 13:06

Hi again @TheLemon - can we just check that you have the latest version of the app installed? It should say v 4 4.24

TheLemon · 28/07/2023 13:35

Yes, that's the version I have. 👍

OP posts:
JoMumsnet · 28/07/2023 14:35

Ah, that's a shame - was hoping for an easy fix!

Is there any chance you can provide us with a screen recording of what happens when you're trying to scroll? That would help enormously, if so. The easiest way for us to see it is if you mail it to us at [email protected]

Thank you.

TheLemon · 28/07/2023 17:11

When it next happens I'll try and record it.

OP posts:
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