App crashing - 1 thread only!?

[tobee]

Looking at a thread on my app (iPhone) I scroll down and it keeps crashing. Checked a few others and they haven't so far.

The thread is about Peter Murrell resigning on FWR board.

Bit weird!

Oh yes, crashes on mine too. Odd.

Ooh, let's have a look at that. Sorry for the inconvenience. Are you both on iphones?

Yes

Can we just check what version of the app you're using?

4.4.22 - does that make sense?

Just had another look and it's still happening - seems to happen when I scroll past a gif or photo that's buffering

Tried again and it didn't crash at that bit did at the end 🤔 @HopeMumsnet

Thanks @tobee . We'll keep looking at the thread and see if we can work out what's causing this. In the meantime, if anyone spots this happening elsewhere, could you pop a url here and let us know what device and browser you're viewing on? Hopefully it's just a glitch on that one thread but that would be useful information if not. Thank you.

This thread http://www.mumsnet.com/Talk/theroyall_family/harry-deported-from-america-mnhq-updating-subject-line-with-spoiler-that-no-he-wasnt-deported crashes and boots you off the app if you flip it.

That's on iOS 16.2

I'm having the same issue as @JaneJeffer with the Harry deported thread , it opens then closes the mn app , I'm on iPhone too .

@HebeMumsnet , have you seen this yet?

Hi all
We've identified the issue and are working on a fix - we don't have a time frame yet but we will keep you updated.

👍

@LilyMumsnet , still can't open the Harry deported thread without it closing mn app , any news?

Hi new problems, I can't access mn on safari without it opening the app , and the thread is still closing the app , any ideas @LilyMumsnet ,@HopeMumsnet ?

Hello! Please could you uninstall and reinstall the app? We're hopeful that this will sort it for you.

@LilyMumsnet , hello I did as requested after another thread ' Harry fighting the daily Mail' has started closing my app , but it hasn't worked both of those threads are still closing my app when I open them!
Any idea what to do?

@HopeMumsnet , same question in case lily not working today?

I think it might be the memes? , it only seems to happen when I scroll past them?

@JaneJeffer , did you get any joy?
It's happening to me on the daily Mail thread now!
I'm sure it's the memes!

Hi again, everyone. Sorry this is still ongoing. We are still investigating and tinkering but are hopeful we should have it fixed very soon. We'll update here as soon as it's sorted to let you all know. Thanks for your patience.

Thanks @HebeMumsnet .

@jeffgoldblum I clicked the thread link to check and this is what happens now. Great improvement

@JaneJeffer , I updated my phone settings, uninstalled app and reinstalled it and it still won't work! ,
I had to log in on web page ! , god the adverts and the scrolling , still apparently I was sent pms 2months ago , so that's nice! 😂