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HELP please Mumsnet “ We Need Your Consent “

10 replies

FormerlySpeckledyHen · 12/12/2022 18:59

This happened before and Mumsnet fixed it and it has started again.

Constant pop-ups asking for Consent to be accepted.

Please can you fix it again.
Thank you

OP posts:
LilyMumsnet · 12/12/2022 19:00

Hi OP

We're sorry about this! Can we check what device and browser you're using to access the site?

FormerlySpeckledyHen · 12/12/2022 19:31

Hi Lily
I’m on a iPad using Safari

OP posts:
LilyMumsnet · 12/12/2022 19:48

Can we check, have you followed the previous instructions for clearing cache/cookies and can you check that your browser is up to date? Flowers

NeverDropYourMooncup · 12/12/2022 19:53

Just click decline all, then confirm you're happy that 'some bits of the site might not work'.

Only had to do it twice this evening.

FormerlySpeckledyHen · 12/12/2022 20:22

Thank you both- it seems to have stopped now.

OP posts:
HebeMumsnet · 14/12/2022 12:33

Good news @FormerlySpeckledyHen . Just give us a shout if you have any further problems.

FormerlySpeckledyHen · 14/12/2022 14:27

Thank you Hebe

OP posts:
YetAnotherBeckyMumsnet · 14/12/2022 17:24

Hey @NeverDropYourMooncup could you please let us know which device and browser you're using? Thank you.

YetAnotherBeckyMumsnet · 14/12/2022 17:28

It would also be really helpful if you could share with us a screenshot of your full screen when you get the pop-up. So not just a clipping of the pop-up, but the whole window - basically everything you can see on your screen. If you don't want to do this on the site, please email [email protected] with the subject 'consent pop up'. Thanks, all - we'll try to get this sorted out ASAP. 🙏

NeverDropYourMooncup · 14/12/2022 19:29

YetAnotherBeckyMumsnet · 14/12/2022 17:24

Hey @NeverDropYourMooncup could you please let us know which device and browser you're using? Thank you.

Laptop on Chrome. Didn't see this before I had to do it again. Will SS if it happens another time.

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