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Access to refresh button

5 replies

Ilovetocrochet · 01/09/2022 15:56

Why am I getting a banner advert for Mumsnet Premium across the top of my screen covering the top bar with the refresh and go back to previous page option? It means when I have read a thread, I have to click Talk again which takes me back to the first 50 topics page even if I’ve scrolled onto a later page. I find it frustrating and I don’t have this issue on other chat forums such as Gransnet.

im sure there is a simple solution but I’m not a tech expert!

See attached screenshot

Access to refresh button
OP posts:
LilyMumsnet · 01/09/2022 15:58

Hi OP

So sorry about that - we're keen to look into it.

Has this just started? Can you let us know what device and browser you're using to access the site?

LilyMumsnet · 01/09/2022 15:59

Hi OP

Are you on an ipad? If so, you should be able to scroll and it will come back!

Ilovetocrochet · 01/09/2022 16:39

I am a new member and it has always been like this on mumsnet

I’m not sure how to find out which browser I use, sorry. I’ll try scrolling but access to the same icon as with other websites would be better I think

thanks

OP posts:
LilyMumsnet · 01/09/2022 16:48

Hello

Let us know how scrolling goes - this is a design on the browser rather than from our side. It will go away right away when you move down!

Ilovetocrochet · 02/09/2022 19:25

i am using scrolling feature to go back a page so that’s fine. Thanks

OP posts:
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