double payment for premium

[chilling19]

Hi, I seem to be paying twice. Can you give me a contact email so I can get this resolved please?

Hi @chilling19 - we're so sorry this has happened. We're looking into this for you right now and obviously we'll refund any overpayments. We'll be emailing you shortly, but just so you know, our contact email is [email protected]

Thank you. I have emailed you. I think I reregistered for premium after the site upgrade showed me as not a premium member.

Thanks, chilling19 - we've seen your response to our mail and it does indeed look like you've registered twice in error. We'll get this sorted for you straight away.

Thank you!

All resolved now. Thank you Mumsnet (with an extra thanks to Lily) ❤️

Glad to hear it. Thanks for coming back to confirm it's all sorted, chilling19.

Will pass on your ❤️ to the lovely (and super-efficient) Lily