I've been double charged for Premium. Twice.

[WayDownIGo]

In June and July I've been charged twice for Premium.

I sent an email on 19th June asking for help regarding this.

I've had no response.

There's nothing at all I can see on the website to guide me.

It's a tad disappointing tbh, I can't afford £10 per month on this.

Hi OP

We're really sorry about this - keen to get it resolved for you.

For some reason, your email went to our spam folder. We've located it and are dealing with it right away. Please keep an eye on your inbox.

Tyvm!

I appreciate the speedy response.

Hi again WayDownIGo - we think you've seen our mail by now but this is just to confirm that we've issued a refund by now. We're sorry again for any stress this has caused