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Original poster

My data has been breached

7 replies

Simbaya · 07/06/2022 16:05

Respond please.

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MNHQ

MichaelMumsnet · 07/06/2022 16:16

Hi @simbaya and apologies for the delay, we're dealing with a large number of reports at the moment. We'll reply to your email as soon as we can.

MNHQ

LilyMumsnet · 07/06/2022 16:29

Simbaya · 07/06/2022 16:05

Respond please.

Hello, we've responded to your email. Please can you take a look?

MNHQ

JustineMumsnet · 07/06/2022 20:58

ClaudineClare · 07/06/2022 20:44

That is awful OP. I was a victim of the data breach a few years ago when some users could temporarily see other user's accounts. I felt really exposed.

Has MNHQ fixed the issue?

Yes the issue was fixed last night.

MNHQ

JustineMumsnet · 07/06/2022 21:02

Simbaya · 07/06/2022 19:42

How about we let MNHQ validate this thread?

I don't know who reported me or why they reported me. I do know that THREE people HAVE my email address.

And I'm not fucking happy.

Hi Simbaya - I'm really sorry this happened. There were 3 posts reported - the reasons tagged were possible troll and hate speech (twice). All posts were deleted by our mod team.
The posts were: "if the cap fits", "They did it deliberately because they're too fucking THICK to know that Ireland doesn't 'belong' to them." and "Perhaps they'd learn their fuckin place."
As said we'd be more than happy to delete all your posts, change the email on your account, apply a retrospective namechange or deregister you. Just let us know. Once again - apologies for causing you distress.

MNHQ

JustineMumsnet · 07/06/2022 21:52

Hi again, apologies, I can see that my response may have looked abrupt without context:

Here's what I posted on the thread about it when it happened in case you missed it:

JustineMumsnet

We had a temporary glitch with 'Report this post' for a short time today which meant the email of the person reported was included in the report and in a few cases in responses to those reports. This applies to a very small number of users and we'll be contacting them shortly to let them know. Our DPO has been informed and on his advice we'll report it the ICO if appropriate. Please be assured the issue is now fixed. We will of course be examining how it happened to ensure it never happens again. We're really sorry for any concern caused.

An update on this:

We emailed the affected users overnight offering to delete their posts, a retrospective name change or to change their email address. There are around 20 users affected.

The problem was caused by human error our end - our proper processes weren't followed. It started at 12.45pm yesterday and was fixed as soon as we were alerted (around 7pm).

It applied only to the emails/usernames of users who had posts reported (not to those doing the reporting). (Their details were included at the bottom of replies to the person who reported the post)

We know how the error occurred - we obviously have checks and balances in place to stop this kind of thing happening and in two very clear ways the proper procedures weren't followed in this instance.

We'll be reporting ourselves to the ICO today.

Obviously this is deeply disappointing and I understand that people are unnerved. I can assure you we are taking it very seriously internally to learn from it and make sure nothing like this can happen again.

I'm really sorry this has happened and apologise wholeheartedly to all those who've suffered undue concern as a result.

MNHQ

JustineMumsnet · 08/06/2022 10:19

I do understand why some people think posting the reported comments were unfair. As others have said I wanted to clear up the perception that the reporters of the posts in question were malicious and/or motivated by a specific agenda and therefore might be likely to use the breached data maliciously - they weren't, they were genuine Mumsnet users who were trying to be helpful and we'd repeatedly reassured Simbaya on this matter.

Furthermore Simbaya had posted these comments under their username on the forum - so I don't believe I was outing them by repeating them.

Obviously correspondence has gone on/was going on behind the scenes which I'm not going to share here but we have good reason to believe this user wasn't acting in good faith, so in my view our priority is to the people viewing this thread and clearing up things that could cause alarm. (Who you choose to believe is of course, your choice.)

None of that of course is anyway mitigates the fact we should not have breached anyone's details on monday pm and that we have a duty to protect all users' data. As said we're extremely sorry about - especially to the 20 or so folks who's emails were leaked - and we're taking the matter extremely seriously internally.

MNHQ

YetAnotherBeckyMumsnet · 17/06/2022 10:32

@VimFuego101 you shouldn't be receiving mail from us if you've de-regged or changed your email address. We're keen to look into this - please get in touch at [email protected] with details of the emails you're receiving. We'll look into it right away.

We're going through the other recent questions on the thread and will respond shortly.

Watch this thread for updates

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