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Images rotating when I press post. HELP!

18 replies

Grumpyoldpersonwithcats · 25/04/2022 10:02

Since the site upgrade, whenever I post an image there are issues. Ut appears the right way up while creating the post, it is correct if I preview, but when I press post it shows having rotated 90 degrees.
I'm using Chrome on an android phone
How can I stop posting pictures of sideways cats? 😹

OP posts:
Grumpyoldpersonwithcats · 25/04/2022 16:02

Anyone? Or is this only happening to me?

OP posts:
JaneJeffer · 25/04/2022 16:18

Won't let me post a photo today.

Grumpyoldpersonwithcats · 28/04/2022 15:21

While chatting on the 'litter tray' I've found I'm not the only person struggling with images appearing the wrong way up. Anyone from mumsnet avaikable to help?

OP posts:
KatyMumsnet · 28/04/2022 15:33

Hi, I've been trying to pin down this issue so we can fix it! Please can you send me a link to where you posted your sideways pics?

Grumpyoldpersonwithcats · 28/04/2022 15:49

Try here

Images rotating when I press post. HELP!
OP posts:
Grumpyoldpersonwithcats · 28/04/2022 15:51

@KatyMumsnet

Picture I posted earlier on the litter tray - exactly the same problem here. Shows correctly in preview but rotates in the actual post.

OP posts:
Grumpyoldpersonwithcats · 03/05/2022 09:19

Hi @KatyMumsnet

Sorry for chasing but I wondered if you had any update on this yet? My cats (and quite a few other member's cats) are still appearing sideways..

Many thanks.
Grumpy

OP posts:
SueMumsnet · 03/05/2022 09:26

Yep I got this issue yesterday. It's a weird intermittent one and we're trying to work it out - we'll try and get it sorted asap.

Grumpyoldpersonwithcats · 03/05/2022 09:36

Thanks @SueMumsnet
Just so you know - It's been consistent on my account. All pictures I post seem to rotate

Images rotating when I press post. HELP!
OP posts:
Grumpyoldpersonwithcats · 03/05/2022 09:37

Example above provided.

OP posts:
Mummylin · 04/05/2022 12:09

I am having the same issue, but some are posting correctly. I have posted 3 photos today, 2 are sideways and the next one is up the correct way. I find it annoying.

KatyMumsnet · 04/05/2022 12:16

Hi, we figured this one out and we're working on a fix for this now - it's being tested and should be released soon!

Grumpyoldpersonwithcats · 06/05/2022 16:11

Hi, any ETA for a fix yet. I posted a landscape photo earlier and it worked, but portrait pictures are still rotating.

OP posts:
KatyMumsnet · 06/05/2022 16:59

Hi, apologies for the delay on this one, we have a lot to work through at the moment. We have a fix for this but we are waiting for it to be tested and released to the live website. It's likely to be early next week!

Grumpyoldpersonwithcats · 25/05/2022 10:25

Hi @KatyMumsnet

This still isn't working. Any likely timescales yet please?

OP posts:
KatyMumsnet · 26/05/2022 13:47

@Grumpyoldpersonwithcats we tried a couple of things to fix this but it's much more complicated than we thought. We are still working on it though and we have a solution that will work it will just take a bit of time to implement it.

KatyMumsnet · 30/05/2022 15:05

@Grumpyoldpersonwithcats the issue with images posting sideways is now fixed!

Grumpyoldpersonwithcats · 30/05/2022 17:37

@KatyMumsnet

Many thanks 👍

OP posts:
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