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MNHQ

Mumsnet Talk re-platforming - Known issues update

73 replies

JustineMumsnet · 21/04/2022 14:44

Hi all,
As you probably know we re-plaftormed the site overnight on Tuesday (in order to move to a faster, more stable and secure site which would be easier to develop new features on). There are a number of issues and bugs as a result of the move that we are working through and we thought it would be a good idea to list them on a page which we can keep updated as we sort through the problems. You can find that page here.

Mumsnet is a very large, complicated and old site - we've been working on re-platforming for the best part of 3 years - so it's not a huge surprise there are some bugs but please be assured we are working our way through them will get to them all as soon as we possibly can. In the meantime I do apologise for any inconvenience and frustration - I know it's been a painful day and a half for some.

Thank you to all those who've fed back and are helping us solve the remaining issues - it's really much appreciated Flowers.

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MNHQ

YetAnotherBeckyMumsnet · 08/07/2022 17:41

@Memyselfandfood the issue with deleted threads not showing (so you can't see the deletion message) is in the process of being fixed. We know it's frustrating but we're always happy to give you more info about a deleted thread if you ask us.

@Emilycanfly that's annoying. You shouldn't be asked for cookie consent on every page. We’ve changed our Consent Management Platform to one which allows you to “reject all” cookies rather than having to go through them one by one. For a small number of users this has resulted in them being asked to consent on every page they visit. If this is happening to you please follow the instructions below the consent pop up should stop appearing once you've reselected your preferences.

iPhone & iPad
Navigate to your settings
Click on ‘Safari’
Scroll to the bottom and choose ‘Advanced’
Click on ‘Website Data’
Type ‘Mumsnet' into the search box
Swipe left on ‘Mumsnet’ and choose ‘Delete’

@bestbefore do you have an ad blocker by any chance or have you rejected cookies? That will stop those threads showing for you. We do have an issue with them at the moment where they aren't appearing correctly on tablets but we are working on a fix for that.

MNHQ

YetAnotherBeckyMumsnet · 08/07/2022 17:50

@Furries I'm going to find out where this is at and get back to you asap.

MNHQ

HebeMumsnet · 11/07/2022 12:29

@Furries Just a quick update on the mention notifications and watch notifications. We are making some infrastructure changes in the next couple of weeks that should mean mention notifications start taking you straight to the mention and watch notifications should take you to the last reply that was there when you last opened the thread.

If all goes as we are hoping that should fix this problem. Do let us know if that's no better for you in two weeks or thereabouts.

MNHQ

HebeMumsnet · 11/07/2022 12:34

Morning, prh47bridge. Thanks for flagging this. It's been an issue across the platforms to be honest and we are aware of it. We think we may have a fix but it's taking a little while to sort - and yes, it does look like a memory issue.

In the meantime, until it's fixed, you could try setting your threads to 25 posts per page? Or 50 per page might do it. We know it's not ideal but it is making life less frustrating as a workaround for lots of users until the issue is fixed.

MNHQ

HebeMumsnet · 11/07/2022 12:42

@bestbefore Thanks for letting us know about the Stickies. We'll look into that now.

MNHQ

LilyMumsnet · 13/07/2022 17:53

musicalfrog · 13/07/2022 13:59

New (ish) problem here, only been for a few weeks. On the mobile site I can't access most boards and I can't flip between pages on a long thread.

I've had to log on to the laptop just to access Site Stuff and report this!

Seems the problem comes when the screen goes purple. Then I know I'm on an unusable part of the site.

Is anyone else getting this, I honestly don't have time to read 700+ posts to find out 😭

I miss MN!

Hi!

What device and browser are you using? We really want to get this sorted for you. Have you tried clearing your cache? If it persists, could you email us some screenshots/a screen recording so we can try and replicate?

MNHQ

YetAnotherBeckyMumsnet · 15/07/2022 16:50

@musicalfrog we're going to drop you an email now so this doesn't get lost.

MNHQ

YetAnotherBeckyMumsnet · 16/07/2022 11:12

@DragonwithoutaDungeon I'm not swerving anything. This is a very long thread though and so if we've missed a specific issue, we'd like to try again.

MNHQ

LilyMumsnet · 18/07/2022 20:13

Ducksurprise · 16/07/2022 20:05

@YetAnotherBeckyMumsnet

Please see below photos, photo 1 is what all my pages used to look like and photo 2 is what I'm watching and I'm on now look like.

I'm on used to look like photo one and have four replies each with a > which you could click on to go to the reply.

Is there any reason for this change, it has made I'm on, probably the link I use most completely unusable.

If active changes to this format it will make MN unusable on my Android phone. Is this what everyone has been complaining about?

Hello!

We increased text size because there were a number of complaints about accessibility on this section due to small fonts. We are showing two newest post previews instead of three to reduce the amount of extra scrolling now that the text is larger.

The layout hasn't actually changed much apart from the size of the text and the alternate blue highlight has been removed, it only appears now if you pin threads so that there is more definition between the pinned threads and the rest of the list.

Can you talk us through how it's unusable?

MNHQ

YetAnotherBeckyMumsnet · 22/07/2022 14:22

@EspeciallyDeIighted oh that's annoying - and hard on the eyes. It's possible this is an ad issue. Can you let us know if it's still happening when you refresh the page?

MNHQ

LilyMumsnet · 22/07/2022 17:40

Slowgrowingelm · 22/07/2022 16:43

I’ve started page-freezing again. Just posted this on another thread but realised I should do it here. Page goes white as au scroll down (always past an ad, as far a i can tell). If I wait long enough some or all of the rest of the page becomes available but not all the time.

Everything is very, very slow, makes reading almost impossible.

iphone, web page (safari I guess), not the app. I’m up to date on iOS etc.

Found this very difficult to type as very slow

Hello!

Is it just this thread that this has happened on - or a range of threads? Thanks so much for the screenshots.

MNHQ

YetAnotherBeckyMumsnet · 23/07/2022 16:05

Hello @Slowgrowingelm and @Orcadianrythyms apologies if this has already been asked - but have you an ad blocker installed or have you rejected Cookies at any stage?

Thanks for all the additional info.

MNHQ

Rebeccaatmumsnet · 02/08/2022 14:48

Hello All, I've invited those of you who have previously got in touch to test our advanced search feature. If I've missed anyone, or anyone else is interested in testing it then let me know🙂

MNHQ

LilyMumsnet · 02/08/2022 15:45

BertieBotts · 02/08/2022 15:02

I don't have a message

Will nudge this for you now!

MNHQ

Rebeccaatmumsnet · 02/08/2022 15:48

BertieBotts · 02/08/2022 15:02

I don't have a message

Hey @BertieBotts , Thanks for getting in touch and apologies for missing you! I'll send you an email within the next few minutes 😀

MNHQ

HebeMumsnet · 03/08/2022 11:20

Good news @Slowgrowingelm . Thanks for letting us know. Just drop us a line again if you have any further problems.

MNHQ

DawnMumsnet · 26/08/2022 12:00

Hi @AnneKipankitoo thanks for posting that screenshot - and sorry you were temporarily unable to post.

We have a spam prevention tool which kicks in if people post multiple times within a short space of time, just to stop the annoying spammers from posting multiple threads or posts.

Hopefully you can post again as normal by now, but please let us know if you have any more problems.

MNHQ

LilyMumsnet · 26/08/2022 18:56

Hi all

We'll chat about the feedback regarding posts per page, thanks so much for sharing it with us.

@PolkadotsAndMoonbeams can we check what device and browser you're using?

MNHQ

LilyMumsnet · 26/08/2022 20:41

Dygger · 26/08/2022 20:20

Every time I open MN I get the 'cookies/ security' options. No matter which I choose — accept, manage, reject — the same window pops up time and time again each time I go to the next page or if I want to post or if I go go back to look at another thread. Very annoying.

We'll email you - we may be able to help sort that. Flowers

MNHQ

LilyMumsnet · 30/08/2022 16:38

Hello,

Do these threads load in after a few moments?
Can we check - are you using an ad blocker at all?

MNHQ

LilyMumsnet · 30/08/2022 16:45

Hi again!

Can we check - did you reject Mumsnet cookies? If so, then these threads will appear blank for you. If you have accepted and they are still appearing blank, do let us know.

MNHQ

LilyMumsnet · 30/08/2022 20:02

It makes sense - thanks so much for the extra information.
We're taking another look at this now!

MNHQ

HebeMumsnet · 12/09/2022 10:40

Morning everyone. Here's a link to the thread @FigRollsAlly mentioned www.mumsnet.com/talk/site_stuff/4629276-need-your-consent-keeps-coming-up. The instructions on there aren't working for everyone but they are definitely worth a go.

@MangoBiscuit Thanks for the heads up. We'll have a look now. If it's happening on any specific board or anything like that, do let us know.

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