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Ads reappearing despite Premium membership

6 replies

SiobhanSharpe · 09/03/2022 17:42

For the past two or three days I've had lots of ads suddenly reappearing on the talk pages and within the talk threads.
I took out Premium membership to avoid all this.
What's going on @MNHQ?
Today's offerings are for Waitrose, Samsung Galaxy and within the threads, videos of Mumsnet recipes and tips on Herb growing.
I do not want to see any of them. As i say it's just started in the last two or three days. Please can you fix this.

OP posts:
KimMumsnet · 10/03/2022 09:52

Good morning @SiobhanSharpe - thanks for letting us know, and apologies for this. We're looking into it now and will be back with an update asap. Thanks for bearing with us.

KimMumsnet · 10/03/2022 09:53

Hi again @SiobhanSharpe - we're sending you an email about this now.

ShowOfHands · 14/03/2022 13:09

This happens to me once a month usually. At the point of premium renewal. Logging out and in again usually resolves it. Interestingly, it hasn't done it for a couple of months but did it again today.

LilyMumsnet · 14/03/2022 17:55

@ShowOfHands

This happens to me once a month usually. At the point of premium renewal. Logging out and in again usually resolves it. Interestingly, it hasn't done it for a couple of months but did it again today.
Thanks for letting us know - did logging out and back in again resolve it this time?
ShowOfHands · 15/03/2022 07:21

It did.

It was only the first month where a different fix was needed. After that, logging out and back in has solved the problem.

SiobhanSharpe · 15/03/2022 08:19

Logging out and back in again did resolve it for me too. Thanks.

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