No reply to my e mails

[Lilifer]

Hi Mumsnet

I have written twice now to your customer service section and also tried to contact you on Twitter messaging but have received no reply to my messages. Why is this? I find it very frustrating and also quite a rude way to treat someone. I've been a member here since 2009 and am thinking maybe it's time to go when this is the way things are going. I am looking in to making a formal complaint about the matter I have tried to raise in those e mails so I would appreciate it you could advise me how to go about this, who to contact etc.
Thank you

Hi @Lilifer
Apologies, but due to the volume of reports that we're receiving we're unable to respond as quickly as we'd like. We've also been under-staffed over the last week. Please bear with us and we'll get back to you as soon as possible.

It's ok thanks I have been contacted since I posted that 👍🏻😊

That's good to hear Lilifer