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Original poster

Screen freezing whenever scrolling reaches an advert.

2 replies

IncompleteSenten · 28/11/2021 12:52

Anyone else having this problem?
On mobile.
I scroll down and once an advert is reached my phone stops responding. I can't scroll past the advert for several seconds. I thought it might be my phone playing silly buggers so I tried my other phone and the same thing is happening.

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MNHQ

JoMumsnet · 29/11/2021 13:31

Hi @IncompleteSenten and everyone else who's experiencing this problem. We're so sorry for all the inconvenience this is causing and we're trying to resolve this issue as soon as we can.

In the meantime, as ever, can we please ask you to provide us with as many details as you can - we need to know the device, browser and version of the site you're using. If there are any particular adverts which appear to be causing this issue, please let us know. Screenshots are a big help, if you can grab one, plus the URL of the page you're on when the issue crops up.

We've already blocked a number of ads which seemed to be causing problems, but the more information we have, the sooner we can get this issue fixed.

Thanks very much for your patience.

MNHQ

soniamumsnet · 30/11/2021 15:07

Hi @Femwitch thanks for reporting this. Please can you tell us which ad it was, and if possible provide a screenshot and URL? Hopefully we can get to the bottom of this for you.

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