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No email notifications of new replies?

15 replies

KatherineJaneway · 15/12/2020 20:23

Hi, I use Gmail and have suddenly stopped receiving emails telling me of replies to threads I'm on. Is this a glitch?

TIA

OP posts:
Pipandmum · 15/12/2020 20:28

OMG I am so glad they stopped doing this! It totally clogged up my email account. I do NOT want this feature back!

KatherineJaneway · 16/12/2020 06:03

I do Xmas Grin

OP posts:
KatherineJaneway · 16/12/2020 23:16

Anyone from @mnhq?

OP posts:
LilyMumsnet · 17/12/2020 09:37

Hi!

Sorry for the late response - we're just looking into this and will get back to you when we know more. In the meantime, could you let us know when these emails stopped and if possible, can you please check your notification settings are all ticked?

LilyMumsnet · 17/12/2020 09:46

Hi OP

Looks like you were on the bounce list for some reason - sorry about that! We've fixed it for you now so you should start receiving these emails again soon. Flowers

KatherineJaneway · 17/12/2020 09:48

Thanks so much @LilyMumsnet Flowers

OP posts:
AviciaJones · 18/12/2020 10:35

I haven’t received notifications for new posts I am watching on my gmail account either for a few days.

soniamumsnet · 18/12/2020 15:30

Hi @AviciaJones thanks for flagging this. We'll take a look and hopefully get to the bottom of this for you. Flowers

soniamumsnet · 18/12/2020 16:16

Hi @AviciaJones just getting back to you to say that it looks like you were on the bounce list for some reason - sorry about that! We've fixed it for you now so you should start receiving these emails again soon. Flowers

AviciaJones · 18/12/2020 21:18

Thank you soniamumsnet

VenusStarr · 20/12/2020 09:17

I wonder if this is what's happened to me? I've stopped receiving @ mention emails. I'm Gmail too. My last email was 15 December - I checked the subscription preferences at the bottom of that email and it's all as it should be. Can you help @mnhq please?

krappykrismas · 28/12/2020 10:27

I stopped getting email notifications around the 15th December too. From memory, I may have clicked "unsubscribe" on an AIBU Update, hoping that it would just unsubscribe me to those, but now all of my notifications seem to have stopped. I still want notifications of posts on watched threads. I've now found the (very well hidden) page for notification preferences and made sure I'm still subscribed to those, but I still don't seem to be getting emails.

AllIWantForXmasIsLouMumsnet · 28/12/2020 12:27

Thanks for letting us know, @krappykrismas and @VenusStarr - we've flagged this up at MNHQ and hope to have it sorted for you shortly.

krappykrismas · 29/12/2020 09:40

Mine seems to have been fixed now. I didn't get a notification for the mnhq post above at 12.27 yesterday, but I got one at about 2pm, and another this morning. Thanks for sorting.

TheNighthawk · 03/01/2021 01:07

I have stopped getting email notifications and @ mention emails as well.

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