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File downloads automatically when on mumsnet

5 replies

AllAboutHallowsEve · 24/04/2020 11:06

Hello MNHQ!

Two days in a row when ive been on mumsnet on my mobile phone i suddenly get a message that a file has downloaded.

It happened again this morning.

Any idea whats causing it?

File downloads automatically when on mumsnet
OP posts:
CarolineMumsnet · 24/04/2020 11:50

Hi OP,

Can you let us know the sort of phone you are on (iphone, samsung, etc) and if you are on the app or the mobile site. If you can let us know here, then we can take a closer look at what might be causing this. Flowers

AllAboutHallowsEve · 24/04/2020 11:55

Hi Caroline

Im on the website on my mobile, not the app, and my phone is a Sansung Galaxy J6.

This is what pops up on screen. It then automatically downloads before i have a chance to cancel.

File downloads automatically when on mumsnet
OP posts:
AllAboutHallowsEve · 24/04/2020 12:00

Correction - sometimes it downloads automatically and sometimes it asks if i want to download it.

OP posts:
CarolineMumsnet · 24/04/2020 12:46

Thanks for this info. We're looking into it now. Flowers

AllAboutHallowsEve · 24/04/2020 13:51

Thank you. It's stopped automatically downloading, thank goodness, but i keep getting this message.

File downloads automatically when on mumsnet
OP posts:
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