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Recovering account

2 replies

runrunrunrunt · 22/04/2020 23:16

Had to set up a new email to rejoin mumsnet . Forgot password to old account and started recovery process. Clicked send reset link tab several times but it never sends it. I've checked the spam folder etc.

Anyone any ideas?

OP posts:
Imboredinthehouse · 22/04/2020 23:23

I gave up, I just had to forget my old account. When it did reset password when I went to log in it said enter email, rather than username, but the box to enter email wasn’t possible to type in.

I messaged MN the first time it happened, they said to keep checking & it then righted itself -(because they then emailed to say let them know if it continued & they would get tech to look at it) obviously it hadn’t been looked at despite my email.

2 days later it happened again & it just never got sorted so I made a gmail account that I never look at. Not a Bad thing, means I don’t get any emails or @you messages

soniamumsnet · 23/04/2020 10:12

Hi @runrunrunrunt please drop us a line if you're still having problems, and we'll be happy to take a look: [email protected]
Smile

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