How do I know if I've been selected for a paid chat session?

[Bluewavescrashing]

I put myself forward to chat for 3 hours today 12-3pm about getting on the housing ladder. Can't find an email about it so can I assume I'm not needed?

Hi OP,

We're a bit confused - who did you discuss this with?
Can you forward your correspondence to [email protected] so we can put you through to the right person?