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See all MNHQ comments on this thread

Is there a secret I’m not party to?

9 replies

MrsDrStrange · 19/12/2019 09:33

I am continually being logged out of Mumsnet. I can sign in at 6.30am, have a mooch around the boards for an hour, skip to the BBC website for example, come back in 10 minutes and I am logged out. It is so frustrating! Am I doing something wrong?

OP posts:
SoMuchToBits · 19/12/2019 09:48

I have been having the same problem for months now! I did contact MNHQ about it and they had a look, but didn't seem to be able to fix the problem. It's really annoying, especially at the moment when I'm posting on a thread regularly.

MrsDrStrange · 19/12/2019 09:54

@SoMuchToBits thank goodness it’s not just me, I thought I was going crazy! I was convinced I couldn’t use the boards properly when I have been here for donkeys years!

OP posts:
LilyMumsnet · 19/12/2019 10:15

Hi OP,

Ah no - this sounds really annoying.
Can you let us know what device and browser you're using?
Can we also ask - when you're on the log in page, is the 'keep me logged in' box ticked?

MrsDrStrange · 19/12/2019 10:25

@LilyMumsnet Hi, I’m on an iPad using Safari. The keep me logged in box is ticked. However, it does the same thing on my new IPhone X. I thought I was computer savvy but this has me stumped! Thanks for the response.

OP posts:
FlissMumsnet · 19/12/2019 12:25

Thanks for the details MrsDrStrange,

We'll definitely take a look at this one for you - in the meantime would you mind using a different browser to see if that resolves the issue.

Thanks for your patience; we know how irritating this is!

MrsDrStrange · 19/12/2019 13:42

@FlissMumsnet Yep, sure, not trying to be difficult but tried other browsers before contact. Will try again and advise.

OP posts:
SoMuchToBits · 19/12/2019 15:42

I'm using Internet Explorer on a laptop, and yes, my keep me logged in box is ticked too.

Aridane · 23/12/2019 03:42

I always had this on iPad ( not on iPhone). But once Imswitched off private browsing, bingo, by magic it's all sorted

anxioussue · 23/12/2019 04:22

I get this on chrome with windows 10,I have the stay logged in button ticked, it happens often

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