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Please or to access all these features

Every thread I go on I get presented with the cookie screen

3 replies

Aridane · 22/09/2019 15:39

You know, this one

EstherMumsnet · 22/09/2019 21:01

Thanks all - we'll ask our tech team to take a look.

HebeMumsnet · 25/09/2019 09:21

Morning, everyone. Thanks for your patience with this one. We've just asked Tech for an update. They're still working on it - it's proving to be a bit more complex than they thought as it's only happening on some browsers and they're dealing with third parties to sort it. So it's not really a simple fix. But as soon as there's any news we'll let you know.

HebeMumsnet · 04/10/2019 10:27

Morning everyone. Bit of an update for you.

The software that controls the cookie bar is provided by another company. We’ve reported the error to them and they are looking into it. What we know is that it isn’t affecting everyone - only people with certain versions of Safari (which can include Chrome and Firefox on iOS) but it is happening on other sites that use their software not just Mumsnet - and they are taking it seriously and working to get it sorted.

Tech have put a temporary fix in while the external company looks at the problem. Hopefully this should fix it but if not it would be useful to continue getting information from you on browser version and device so do keep sending those in if you've had a problem with this - it all helps.

Thanks again for hanging on.

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