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Tracking across sites - third party access - linking user details

5 replies

Bowlofbabelfish · 08/02/2019 14:22

Hi. In the Ts and Cs for the site it mentions MN tracking you across other sites while you’re logged in. I have a few questions on this.

  1. Does this happen even if you’ve set your browser to not track across sites?
  2. What level of tracking detail? Simply the top domain (ie BBC website) or individual pages? Or clicks within pages? Or keystrokes? Or login data for other pages?
  3. What level of tracking detail? We’ve seen reports this week in the news of apps that track like full visual playback. Is that happening?
  4. What third party providers see our data? 5. What do they see? I’m particularly concerned about any providers who can hoover user details from across the web and link them (in the light of the poster on the breach thread who says youve contacted her with an email she’s never used for you.)

I guess I just want to be absolutely sure that a user cannot be identified by a third party data user. I’ve looked through the ones you use and one in particular is capable of linking user data across platforms to gain contact details.

NellMumsnet · 10/02/2019 14:37

Hi Bowlofbabelfish, thanks for raising your concerns and apologies for the time it’s taken us to respond.

Mumsnet doesn’t track users across other sites, whether they are logged in or not.
Please let us know which part of the Terms of Use or Privacy Policy you’re looking at? Then we can shed more light on this and answer your four questions in detail.

Could you also tell us which of our third-party technology providers it is that you believe can link user data across platforms to gain user details. You are welcome to provide that information here or email [email protected] directly.

We have had several cases in the past few days where users have forgotten that they registered an email address with us. This is completely understandable as it was sometimes registered many years ago. It may have caused the user you mention to think she was contacted on an email address not provided to us. Do see our FAQs page for more details.

NellMumsnet · 11/02/2019 09:51

Hi Butterflymum, thanks for the logs. We'll take a look at your issue and get back to you directly.
And thanks for the extra information Bowlofbabelfish - will reply soon.

JanineMumsnet · 13/02/2019 10:37

Hello, thanks for your patience. We wanted to avoid any jargon in our clarification (and this is not an area where plain English abounds).

"The provider list I'm looking at is the one in the privacy settings where you can toggle cookie permissions on and off."

The software that we use for this is provided by a technology company called Quantcast.

The software is called a "Consent Management Platform" or "CMP". The CMP allows you to change your permission for Mumsnet to automatically tell advertising buyers you are willing to share your cookie data for these buyers to show you ads they think might be relevant to you. This is called a "consent flag".

If you toggle to "off" in both the Mumsnet "Ad selection, delivery, reporting" section and the 3rd Party "Ad selection, delivery, reporting", then you will be shown generic ads - this means the ads you see won't be targeted to you based on assumptions made about your browsing behaviour using cookies.

"Does this happen even if you've set your browser to not track across sites?"

Do Not Track is functionality that is integrated into Chrome and Safari, unfortunately it isn't as widely adopted as the current versions of CMPs which adhere to the Internet Advertising Bureau (IAB) framework - some 3rd party technology vendors recognise it, and some don't.

The CMP also allows you to manage your cookie permissions for "Third Party Vendors" by selecting "Reject all", toggling "off" for classes such as "Measurement", or managing companies individually.

Third Party Vendors are companies such as Rubicon, which sells ads, or Google Analytics which is used by publishers to report on their traffic. We work with some of those on the list, but not all of them.

We do not pass your email address to Third Party Vendors. We think the ability to manage your permissions with them for any website is a useful additional service.

" What level of tracking detail? Simply the top domain (ie BBC website) or individual pages? Or clicks within pages? Or keystrokes? Or login data for other pages?"

Each 3rd party vendor has their own privacy policy, but we don't pass 3rd parties data like your email address, passwords, things that you write on MN or your account details. Some 3rd party vendors may be interested in which pages you are reading to help them personalise what they show you. They may be able to detect what the page is about. If you don't feel reassured by this explanation and this is something you are still concerned about we'd advise you to select 'Reject all' on permissions for 3rd party vendors in the CMP.

What third party providers see our data? Our Privacy Policy shows the vendors we work with directly, but they in turn work with other vendors. Within the CMP you can select 'See Full Vendor List' and this lists all potential global vendors - we don't work with them all.

"What do they see? I'm particularly concerned about any providers who can hoover user details from across the web and link them (in the light of the poster on the breach thread who says you've contacted her with an email she's never used for you.)"

It isn't possible to hoover or scrape email addresses in this way.

"I guess I just want to be absolutely sure that a user cannot be identified by a third party data user. I've looked through the ones you use and one in particular is capable of linking user data across platforms to gain contact details."

If you are concerned about what 3rd parties can track across the web, we recommend selecting to reject all 3rd party permissions via the CMP. You can see the privacy setting toggle at any time at the bottom right of your account settings page.

"Second, many analytics companies have capacity to link information. What does 'device linking' and 'precise geographical information' mean in screen shot 2? More importantly, what does matching data to offline sources mean? (Screen shot 2.) What data? What offline sources? Where is the information collected? For what? Who uses it?"

In case it's useful, here's an explanation of the terms you have asked about that these Third Party Vendors use:

  • "Device linking" means, for example, linking data about the pages you've browsed in desktop with data about the pages you've browsed on your mobile, to create a fuller picture of your interests.
  • "Precise geographical information" means your location.
  • "Matching data to offline sources" may mean, for example, linking your cookies and the pages you have browsed to items you have purchased in a shopping basket or in a store.

As mentioned above, if you are concerned about what 3rd parties can track across the web (pages you have viewed), we recommend selecting to reject all 3rd party permissions via the CMP. You can see the privacy setting toggle at any time at the bottom right of your account settings page.

NellMumsnet · 14/02/2019 09:36

Hi @butterflymum, sorry you didn't get our email about your issue -- we sent it on Monday and it will be from "[email protected]".
We looked at the log detail you posted. That server is not one that Mumsnet connects to directly. It may be part of an ad network code and we will reach out to our ad partners to inform them.

@bowlofbabelfish on iPhone mobile site selecting "reject all" at the top will toggle off everything, you don't need to scroll down or select anything else.

JanineMumsnet · 15/02/2019 08:36

Hi @butterflymum in reference to your above post:

"let me know why, despite my settings being 'reject all', when visiting Mumsnet your site repeatedly attempts to access their, I believe, associated company, l2.visible.measures.com, causing numerous DNS name resolution errors on my home Hub?"

Firstly, by selecting 'Reject all' you are choosing to reject ad personalisation through the use of cookies, this doesn't mean you are rejecting ads all together. We can still work with 3rd party vendors to display advertising. These ads should not be tailored to your browsing behaviours, but should instead be 'contextual' - these are just based on the content of our website.

However, the issue is the logs showing up errors is an issue, and we have located the error here. Our developers are working on this, and we will keep you updated when we've fixed this.

Just to clarify, have you still not received the email from Nell from the other day?

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