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Password reset issue

2 replies

LateToTheParty · 08/02/2019 10:50

I reset my Mumsnet account password yesterday, between when mobile site users were force logged out, and app users were force logged out. I could then only log back into either the mobile site or iOS app using the old password though, despite getting a message onscreen that the password update was successful. Thought it might just be slow replicating the changes so tried it again today, but same outcome.

I've just reset the password again but can still only logon to the mobile site or iOS app with the old password. Quite concerned that the password change isn't being recognised. Could you please advise? Thank you

OP posts:
AnyaMumsnet · 08/02/2019 13:08

Hi there OP,

Could you please give us a shout on [email protected]? We'd be happy to investigate a bit further.

LateToTheParty · 08/02/2019 13:15

Thanks will do

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