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Original poster

Can no longer log in from my phone....

18 replies

TheFirstOHN · 07/02/2019 11:36

Since the Big Log Out, I can't log in to Mumsnet from my phone (Nokia, Android, Chrome).

I get to the log in page, enter my email address and password, press the red "Sign in" rectangle, and... nothing.

I can log in fine from my PC (which is how I'm posting this).

OP posts:
Original poster
TheFirstOHN · 07/02/2019 11:40

Update: I can log in from the android app but cannot log in to the actual website on my phone.

OP posts:
MashedSpud · 07/02/2019 11:42

I can’t log in through my phone either, only my iPad (didn’t check on laptop).

Bananalanacake · 07/02/2019 11:45

Why was there a big log out? I was also logged out from the site but got in OK on my home PC. Haven't tried on my Android phone yet, hope it doesn't get complicated, thank goodness DP is an IT expert.

hazeyjane · 07/02/2019 11:46

No I can't log in on my phone either. It says I am new to mumsnet…..
Ok on my PC, but unable to log in at all on phone.

NorthEndGal · 07/02/2019 11:52

I was surprised to find myself needing to log in today, android phone, not using the app
Got in ok, but didn't know I had been logged out

SandunesAndRainclouds · 07/02/2019 11:54

I’d also been logged out - what’s all this about?! I must’ve missed the memo...

Oswin · 07/02/2019 11:54

The log out was because of the issue in the thread I linked

Weetabixandshreddies · 07/02/2019 11:55

I can only log in via facebook option because sign in button doesn't work with email/password option

hazeyjane · 07/02/2019 11:56

That's fine, but my phone is still telling me I need to register as I am new to Mumsnet…..I'm already registered!

NoonAim · 07/02/2019 11:56

I can log in and I have to do it a lot because I'm constantly being logged out!

hazeyjane · 07/02/2019 12:33

So what do I do?....re register on my phone (can I even do that with the same password and username?) or register with different details then log out of mumsnet on PC and log in with new details??

MNHQ
AnyaMumsnet · 07/02/2019 12:48

Hi there all,

We're really sorry about this. As @Oswin has mentioned, we have had some data security issues today which have meant that we have had to force log out all users. We are currently in the process of finding out who exactly has been affected and will be contacting them directly.

If anyone is still having trouble logging in please email us at [email protected] and we'll do everything we can to help.

Original poster
TheFirstOHN · 07/02/2019 13:21

Yay! I've managed to log in!

OP posts:
WhatTheNightBrings · 07/02/2019 15:17

@Bananalanacake

I hear there may be a job vacancy your DH may be interested in... Wink

BarryBasket · 07/02/2019 16:47

I had this, but it worked when I cleared my cookies

TakenForSlanted · 07/02/2019 17:31

As @Oswin has mentioned, we have had some data security issues today which have meant that we have had to force log out all users

Can confirm that this is only partially related: I've not been able to log in via Google Chrome on Laptop for several weeks. Chrome on mobile was fine when this last failed.

As of today, Chrome on mobile (Android) also doesn't work. Phone's default browser works, though.

This would seem to be a browser issue, I think.

PassTheGinPlease · 07/02/2019 17:47

I've not been able to login online on my phone but the app is fine.

I had thought my password was wrong but it works perfectly fine on the app.

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