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Sign in problems

9 replies

VodkaKnockers · 24/01/2019 23:29

Is anyone having issues logging in?

I am normally signed in using Google Chrome browser

Today, I opened the mumsnet page and I am usually signed in but was signed out for some reason. Tried to sign in, email was was fine but when I put in my password and clicked sign in, nothing happened.

Thought I might have tried the wrong password, so requested a password reset. Duly reset password and same thing again.

Strangely, I have been able to sign into my account using an Incognito browser.

Anyone else having issues or is just me and my stupid phone

OP posts:
TwitterLovesMAPs · 25/01/2019 14:00

I’m having the same problem on my laptop but not on my phone, weirdly.

ChipInTheSugar · 25/01/2019 20:58

Similar issue here. I use the app but have somehow been signed out of it. If I click the forgot password link, and then click the link in the email, I am automatically signed in to MN on safari. But I can't change my password because it asks me for my current password, which I've forgotten!!

Bloodybridget · 26/01/2019 07:54

This happened to me on my laptop a couple of weeks ago: exactly the same issue, MN asked me to clear browsing history and cookies etc. (I did), then to make sure I was using the latest version of Chrome (I was); then they suggested using another search engine, so I installed Firefox which worked. I still can't log in using Chrome on the laptop. And now, this morning, I've been signed out on my phone - I definitely didn't sign myself out, I was using MN on phone yesterday - and I can't sign in again. It's still working on my tablet . .

Please MN get this sorted, it's really flipping annoying!

LouMumsnet · 26/01/2019 16:28

Sorry to hear you've been having problems signing in - how very annoying!

We've raised this with our tech team to see if we can get to the bottom of it and we'll update you as soon as we can.

Thanks everyone.

Quantumblue · 29/01/2019 23:28

Same happening to me. Can stay logged in on phone but laptop refuses to sign me in.

BicycleDynamo · 30/01/2019 20:54

I emailed about this last week, I still can't log in using Chrome on my mobile and just tried on the desktop and it isn't working with chrome on their either. Firefox works on my phone but it's clunky as a browser and not my favourite.

EstherMumsnet · 30/01/2019 22:21

If anyone having trouble logging in emails us at [email protected] then we'll be able to check your accounts.

LunafortJest · 31/01/2019 19:17

I hate my name, do I need to set up a new account? I tried changing my nic and it is grey so it won't let me.

AnyaMumsnet · 01/02/2019 11:07

Hi there @LunafortJess,

Could you please drop us a line at [email protected]? We'd be happy to look into it.

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