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Can't log in on PC

15 replies

JC4PMPLZ · 07/01/2019 13:15

Is it just me? Have been logged out for some reason and can't get beyond password page. When I press Sign In, nothing happens.

OP posts:
Bloodybridget · 12/01/2019 15:32

I'm getting this too, v annoying!

LilyMumsnet · 13/01/2019 10:25

Hello both

So sorry that this is happening. Can we ask what browsers you're using?

JC4PMPLZ · 14/01/2019 11:51

all sorted now. I don't know why it happened.

OP posts:
AnyaMumsnet · 14/01/2019 12:57

Hi OP,

Glad to hear it's sorted now! Let us know if you need anything else.

Bloodybridget · 14/01/2019 13:10

Hi Anya, I'm using Google Chrome and it's still happening.

Bloodybridget · 14/01/2019 13:11

I get to the log in page, enter email address and password, click next, nothing happens.

LilyMumsnet · 14/01/2019 20:18

Hi folks

This is a bit of a pain but can you try clearing your cookies? Flowers

Bloodybridget · 14/01/2019 20:47

Done that, doesn't help.

Bloodybridget · 15/01/2019 13:41

Hello? Anyone out there?

AnyaMumsnet · 15/01/2019 14:11

Hi again @Bloodybridget,

Could we ask you to double check that you're using the latest version of Google Chrome? That might help.

Bloodybridget · 15/01/2019 15:35

I am, unfortunately no joy.

Bloodybridget · 16/01/2019 08:28

@AnyaMumsnet any other thoughts?

AnyaMumsnet · 16/01/2019 14:31

Hi again,

Could you please try on a different browser? It'll help us figure out whether it's a problem with Chrome, or something else.

Bloodybridget · 17/01/2019 13:12

@AnyaMumsnet yes! I logged on using Mozilla Firefox and it worked! Then logged out again and tried with Chrome which didn't work. How weird!

AnyaMumsnet · 17/01/2019 16:14

Hi there @Bloodybridget,

Thanks for your patience - we're looking into this and we hope to have it sorted soon.

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