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Ginkythefangedhellpigofdoom · 06/01/2019 11:24
Mnhq, Please look into and fix the videos automatically playing on the site!
I think it's the videos on the side of the screen when you reading a thread.
I'm using puffin on an iPad.
Thankyou.
AnyaMumsnet · 07/01/2019 11:38
Hi there OP,
Thanks for getting in touch. We're sorry to hear this is happening - we did have some issues with it before, but we thought it was resolved now.
Could we have a bit more information about what's going on? Is this only happening on certain pages? Are there any specific videos you've seen autoplaying?
LilyMumsnet · 07/01/2019 18:05
Hi folks
Can you continue to let us know what the auto-playing adverts are for? And what devices and browsers you're using?
Also, is there any chance you're clicking accidentally? (Sorry - we do have to ask...)
AnyaMumsnet · 08/01/2019 15:51
Hi there everyone,
Thanks a lot for letting us know, we are continuing to look into this.
Can we just check, is everyone on the desktop site?
AnyaMumsnet · 10/01/2019 12:45
Hi again everyone,
Thanks for getting in touch about this.
We are testing a few things, so there will be videos autoplaying at the moment - but they should only be happening on the desktop site, and without sound.
If anyone is experiencing them on a phone or tablet, could you please check you aren't using the desktop version of the site on your phone?
We will take on your feedback regarding this.
AnyaMumsnet · 11/01/2019 10:03
We're really sorry this is still frustrating you. Just to reassure you, we are still testing things.
As the user experience of Mumsnet and many other websites improves, unfortunately this does mean they will also use up more data. We always try to ensure that this doesn't end up just gobbling your data, but genuinely improving user experience.
AnyaMumsnet · 11/01/2019 14:12
Hi there @SubtitlesOn,
Could you please post a screenshot of what you're referring to? We're a bit confused whether you're referring to autoplay ads, or autoplay Mumsnet videos.
TimMumsnet · 11/01/2019 14:34
Hi guys, thanks for letting us know.
We've been trialling playing our videos on desktop only, in a similar way that some of our adverts play video. The data usage of a 300px wide video is low (especially on broadband), which is why a lot of other websites also use autoplay videos.
Some of you have mentioned that the video is autoplaying with sound switched on, this shouldn't happen! We'll look into that now. Thanks for your patience.
TimMumsnet · 14/01/2019 11:45
Hi guys, thanks for the detailed feedback, it's been helpful understanding the variety of reported issues.
The primary concern we have with the autoplay video test is that some of them appear to be playing with sound, despite our best efforts to prevent that. Because of this, we've stopped videos autoplaying for now. Thank you for your patience!
We're looking into the other issues that have been raised, so please continue to let us know about any other bugs.
LouMumsnet · 16/02/2019 14:57
Sorry to hear that @Ginkythefangedhellpigofdoom - we've flagged this up to our Tech team again.
AnyaMumsnet · 20/02/2019 17:11
Hi there all,
Thanks for flagging this to us. Are you logged in when you're seeing these autoplaying videos?
AnyaMumsnet · 21/02/2019 12:16
Hi there @BearSoFair,
Could you please post a screenshot?
LouMumsnet · 16/03/2019 15:38
Hi everyone. We're so sorry that this is still causing issues. We're flagging your concerns up to our Tech team again.
Thanks so much for your patience with this - it's much appreciated.
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