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Original poster

I can't add my child for development emails

7 replies

BertieBotts · 04/11/2018 11:41

Hi, I enjoyed these with my first child but I can't seem to add my new baby to my profile in order to sign up for the emails. When I click the save changes button after ticking the box to allow MN to save my data it just moves the page up and doesn't save anything. Refreshing reverts to the previous page.

I'm on a Windows 10 PC on Chrome.

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MNHQ

AnyaMumsnet · 22/11/2018 13:38

Hi there BertieBotts

Really sorry to hear you're having problems. We've nipped in and had a look, our systems are showing you as subscribed to the child development emails, so what we've done is un-subscribed then re-subscribed you to them, to see if that helps.

If not, please do let us know.

MNHQ

KimMumsnet · 25/11/2018 20:47

Hi there BertieBotts,
Sorry for the delay in getting back to you and apologies again that you're having trouble adding your newest baby (congrats, by the way!) on to your profile. We are looking in to this at the moment and will let you know what to try next asap.
Thanks for your patience,
All the best,
Kim
MNHQ

MNHQ

AmyGMumsnet · 06/12/2018 10:59

Hi BertieBotts - congrats on your new baby!

Any chance you could pop into Settings and try to save the changes again? It should work for you now.

MNHQ

AmyGMumsnet · 10/12/2018 10:07

Thanks for the update, sorry to hear you're still struggling with this. Will take this back to Tech and ask them to take another look for you.

MNHQ

AmyGMumsnet · 11/12/2018 13:56

Hi Bertie - just quickly checking that you're adding the gender of your new baby as well as their DOB? I managed to replicate the problem you're having but it was because I'd not added the gender.

If you could confirm for me that would be great! Thanks.

MNHQ

AmyGMumsnet · 11/12/2018 15:54

Thanks for the update, no that wouldn't make a difference. Cheers for checking though.

Back to the drawing board! Is it possible you could send me a screenshot of what you see after you've hit the Save Changes button? You can post it here or DM me if you'd prefer.

MNHQ

AmyGMumsnet · 11/12/2018 16:49

Ah thanks Bertie - I'm glad it's worked for you. I'll feed this intel back to the Tech team. Cheers! Brew

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