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Original poster

App closing down when clicking I'm on

8 replies

Groovee · 17/01/2018 07:58

My phone did the latest iOS update and every time I go into I'm on on the app it's closing down.

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MNHQ

LornaMumsnet · 17/01/2018 09:35

Hi all,

Really sorry to hear that the latest update is causing issues. Is it just 'I'm on' that's closing down? We've made Tim aware of this - he will be should able to get to the bottom of it but in the meantime, keep us posted.

MNHQ

TimMumsnet · 17/01/2018 10:25

Hey guys, thanks for flagging this promptly, I've found the bug and am addressing it now. It doesn't affect everyone, which is why it got through our testing and Apple's approval process.

The crash is only affecting 44 users, and I've paused automatic updates for now - I'll get a fix released ASAP.

Thanks for your patience!

MNHQ

TimMumsnet · 17/01/2018 21:59

We've just released a fix for this crash to the App Store here - let us know if anything isn't right!

MNHQ

TimMumsnet · 18/01/2018 07:28

Ah that sucks, sorry about that. I receive the crash reports, which should point to where the new crash is now coming from, so hang in there while we fix it.

MNHQ

TimMumsnet · 18/01/2018 09:14

Is it crashing in the same places - TIO and TIW? I haven't been able to reproduce any crashes yet.

MNHQ

TimMumsnet · 18/01/2018 16:33

Sorry to keep asking, but the issue is a bit confusing. The crash fix I released yesterday is 3.10.3, and so far I haven't received any crash reports (for disclosure, here's my crash dashboard).

If you've seen a crash, can you double-check you have the correct version (in the menu, the version should be 3.10.3)? Otherwise download the update I released yesterday here.

App closing down when clicking I'm on
MNHQ

TimMumsnet · 20/01/2018 15:48

Thanks for all the feedback guys. I'm getting some crash reports through now, so I'll hopefully have a fix submitted to the App Store on Monday.

Until then, thank you for your patience! We'll get to the bottom of this soon...

MNHQ

TimMumsnet · 23/01/2018 07:23

Hi guys, really sorry for all the problems recently. I think there was an issue with the last fix I released.

I've uploaded another fix here and just verified it's working on my device. For some reason, if 'update' is not an option in the App Store, you'll need to delete the v3.10.3 app and reinstall, and log in. (That is not how the App Store usually works)

Once it's been tested with a bunch of Mumsnetters, I'll switch on automatic updates, so everyone will get it.

Thanks for your patience, I appreciate the frustration!

Watch this thread for updates

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