Cant get password reminder

[Themanfrommancc]

I have been a long standing member of mumnset,went away for a while,came back on a different pc,couldnt remember my pw so tried the reminder routine but got nothing back. Emailed the contact email and again got no reply. I have had to create a new temp profile..what more can i do to try and recover my old profile? thanks all.

Sounds like what happens if you've been banned. Apparantly mnhq don't respond to emails about password resets if you've been banned.

Think you've been banned mate

Yep. Suspended account. Either temporary or permanent

Your password reset won't be sent to you with a suspended account

This happened to me the other day-apparently I'd been banned but no one could figure out why and my account was reinstated. Embarrassingly I'd posted on several threads that it was just a technical issue but as it turned out I was actually banned.

There seem to be a few similar stories of people being treated like this just lately. I wonder if there's a ban-happy new member of staff.

Purple sorry I shouldn't laugh but you did seem to be so confident it was a technical glitch.

Didn't realise you had actually been suspended

I didn't! I emailed MNHQ to say I was stuck out and no one mentioned the fact that I'd actually been banned when they sorted it out for me. It was only when I saw the thread about wannabe that I thought I'd email and make sure... they then said I had been banned but couldn't see anything in my posting to justify it so reinstated me. I've no idea what happened-I'm not normally very confrontational or controversial.

I do feel a bit like one of the cool kids now.

One of us, one of us

Well i dont remember doing anything wrong. Surely they should signal if you are banned and explain why? I think i might just be using the wrong email address to trigger the reminder?

Hopefully mnhq will come and explain soon

Surely they should signal if you are banned and explain why?

There's a whole thread about that. . FWIW I agree with you.

Hopefully you've just got the wrong email address but I'm not sure they'll give you the email associated with a username. I'm sure that would be a breach of privacy.

Maybe the reset routine just isnt working at their end? hopefully i can resolve it..

Hello!
Did you mail [email protected]?

Please do mail us, we do get back to all mails, just not all reports.

Hi Rebecca, yes i did but received no response,,,i shall try again..for info my original profile name was TheManfrommanc