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7 replies

Tiggeryoubastard · 17/08/2016 11:31

Just been redirected to this, on safari, iPhone 4.

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MNHQ

KatherineMumsnet · 17/08/2016 16:11

So sorry, all - thanks very much for flagging and for sending over screenshots. We're chatting to our ads team about this now.

MNHQ

RebeccaMumsnet · 18/08/2016 13:33

Hi all,

We have now made some amendments internally to try to fix the issue.

Can you please let us know if you see any more pop-ups (or not) by posting below. Specifically the porn redirects and the gaming/virus popups.

Thanks so much in advance and apologies once again.

MNHQ

DawnMumsnet · 20/08/2016 19:35

Hi all,

Our Ads team have asked if we can post the following:

We know this is a complete nightmare and we are working with multiple experts to get to the bottom of this.

We are testing various solutions and are monitoring your comments really closely which essentially tell us what's working and what's not.
Can we please request when you see the offending ads that you tell us the following;

  1. the exact page you were on
  2. the click tag of the ad - this will really help in finding the culprit
  3. where you are located
  4. which device you were using
  5. were you using wifi or 3/4g connections
  6. screenshots of ads
  7. exact time when issue appears, this is critical so we can align back to the work we are doing

We really appreciate all the info you've given us so far, but we do need all of the above to piece things together.

We are only asking asking because no one at MNHQ, nor the experts we are working with, can replicate this issue, which makes it incredibly hard to fix.

We are monitoring the thread very closely so all your comments are super helpful. Please do also tell us if you do not see the issue so we can start to eliminate our partners.

Many thanks indeed, and huge apologies again.

MNHQ

DawnMumsnet · 20/08/2016 22:22

Hi Mirrormirroronthefloor,

A click tag is the destination url of the page the ad is on or is trying to take you to.

It can be a long string of code or as simple as www.xxxxx

When was the last time you saw the issue?

MNHQ

DawnMumsnet · 21/08/2016 10:59

Hi BertieBotts

Thank you so much for the info - please be assured this is being treated with the utmost priority.

We will be passing all your feedback to our security team.
We hope to find the source of the issue soon.

MNHQ

AngieMumsnet · 22/08/2016 11:54

Hi Again,

Once again thank you all for you feedback, I wanted to assure you we are working with multiple partners to understand the root cause of this issue but we are still unable to replicate the virus pop up and porn redirects.
We have access to tech which allows us to change our locations and device type but are still to find anything.
As mentioned in a previous post we are testing a few different things and we have implemented a very tight white list of partners we are working with, but from time to time we will release some additional partners, this is the only way we can find the culprit.
We really appreciate all the feedback as it is our only real measurement of what is working, can I please request you tell us as soon as you encounter an issue OR even if you do not, both bits of feedback are equally as important in ruling out partners.

MNHQ

AngieMumsnet · 24/08/2016 15:09

Hi Eastpoint

Thanks for letting us know, looking into this now.
Whereabouts are you located?

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