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Original poster

App keeps crashing/shutting down

30 replies

Womenareliketeabags · 15/08/2016 19:06

Anyone else using the app having this problem? I'll be in the middle of a thread reading and the app will just close itself down, when I re-open the app it goes back to the start up page (can't think how else to describe it) I then have to find the thread I was reading and where I was in it! Can be very annoying especially if you've found something via active and it's no longer in there!

Help please!?

OP posts:
cozietoesie · 15/08/2016 20:14

I've had this quite a few times as well. I've tried to work out if there's a pattern to it but haven't found one so far.

MNHQ
IonaMumsnet · 15/08/2016 22:46

Sorry about this. OP could you let us know what device you're using? We'll give that info to Tech and see if they have any ideas.

SpeakNoWords · 15/08/2016 22:48

Yes,I've had this all day today too. I'm using the app on an iPhone (iOS 9.3.4).

CinnamonTwist · 15/08/2016 22:49

Same here, also on an iPhone.. I was wondering if it was my phone!

acatcalledjohn · 15/08/2016 22:55

I've had it too, occasionally, over the last two or so days. iOS 9.3.4 here.

Original poster
Womenareliketeabags · 16/08/2016 02:29

iPhone 5s, iOS 9.3.3 too lazy to download the latest version on time

Thanks Iona Grin

OP posts:
SpeakNoWords · 16/08/2016 19:13

Please can you fix this as I keep losing posts before I can post them!

cozietoesie · 16/08/2016 19:29

9.3.4 here as well. (On an iPad.)

MNHQ
TimMumsnet · 17/08/2016 12:19

Hey guys, thanks for flagging this, it certainly shouldn't be doing that!

I haven't seen a crash (unexpectedly quitting) on the most recent build so a few questions:

  • Are you using the most recent version on the App Store? (I have to check...)
  • When the crash occurs, is the thread you're viewing bookmarked?
  • How far down the thread do you usually get when it crashes?

I suspect to do with the way we load adverts, but I could be wrong...

cozietoesie · 17/08/2016 12:51
  • Yes
  • I don't think so
  • If my memory serves, reasonably far in - maybe 10 or 12 posts.

I'll try to remember if it happens again.

SpeakNoWords · 17/08/2016 13:14

Are you using the most recent version on the App Store? (I have to check...)

Yes

  • When the crash occurs, is the thread you're viewing bookmarked?

No, it reloads back to the home page.

  • How far down the thread do you usually get when it crashes?

It's happening when I'm writing posts as well as when I'm scrolling down the thread. I'd say it's about 10 to 12 posts in if it crashes when I'm just reading the thread.

SpeakNoWords · 17/08/2016 13:44

Ok, so, a bit more detail. It just crashed when I was reading a thread in AIBU called "to insist on DD being called the right name...". It crashed just as I was on the 6th post which was the one just above the advert.

cozietoesie · 17/08/2016 14:00

The trouble is that unlike previously, it's only happening sporadically for me - so half the time, I won't remember. Maybe it is six posts in............Smile

Original poster
Womenareliketeabags · 17/08/2016 16:30

Are you using the most recent version on the App Store? (I have to check...)
Yes, from what I can see I am. Version 3.3.3 no option to update on my App Store

  • When the crash occurs, is the thread you're viewing bookmarked?
Not that I'm aware of, goes back to the start up screen
  • How far down the thread do you usually get when it crashes?
Haven't a clue but I'll try and remember and let you know next time it happens
OP posts:
cozietoesie · 17/08/2016 16:45

Ah. It just crashed - and I wasn't even in a thread. About a dozen threads down on the Chat board just looking at thread titles.

Sorry to be difficult. Grin

Original poster
Womenareliketeabags · 17/08/2016 16:52

Just did it to me whilst looking through the active section at thread titles probably half-3/4 of the way down

OP posts:
cozietoesie · 17/08/2016 16:59

To add - I was looking at thread titles in the app so it's a little difficult to remember precise placing, there being one continuous stream.

Original poster
Womenareliketeabags · 17/08/2016 20:21

And again whilst reading the asda pizza rage thread, about 5-6 posts in.

OP posts:
cozietoesie · 20/08/2016 14:09

Just crashed when I had started writing a post.

Waitingfordolly · 21/08/2016 16:50

IPhone latest version for me too.
No.
Seems random when it happens

cozietoesie · 21/08/2016 17:04

I've had a crash today. I can't see a pattern yet, I fear.

CrabbitArse · 21/08/2016 17:08

Crashed on my iPhone, iOS & app both up to date.
Not a bookmarked thread, got about 15-20 posts in then crashed.

acatcalledjohn · 21/08/2016 17:08

Just had another crash. Tends to happen to me on threads I haven't read before, and doesn't leave me time to add to watchlist. Most annoying because they tend to not be in active threads when I re-launch the app.

I have the latest version according to AppStore, I get approx 10 posts in if I'm lucky, and never as far as bookmarking posts.

acatcalledjohn · 21/08/2016 17:09

I should add that mine has only ever crashed in a thread, never when just browsing on a board or in most active.

AnnoyedByAlfieBear · 21/08/2016 17:15

Latest update on iPhone and it crashes at random times. Sometimes halfway through a thread, sometimes just as I open it. Not bookmarked.