Meet the Other Phone. Child-safe in minutes.

Meet the Other Phone.
Child-safe in minutes.

Buy now

Please or to access all these features

Site stuff

Join our Innovation Panel to try new features early and help make Mumsnet better.

See all MNHQ comments on this thread

Can't Seem to NC

10 replies

LadyNym · 27/11/2015 14:55

I've tried to name change a few times today and have had an error come up every time. Is this a problem lots of people are experiencing or just me?

OP posts:
DawnMumsnet · 27/11/2015 16:17

Hi LadyNym,

No one else has mentioned it, so we're assuming it's just you! Wink

Can you tell us which device you're using, which version of the site etc. We'll get our Tech team to take a look once we have a few more details.

LadyNym · 27/11/2015 16:24

Thanks. I'm on a laptop using Chrome and viewing the full site.

It figures it's just me; seems to be my luck this week!

OP posts:
DawnMumsnet · 27/11/2015 17:26

What's the error message saying, LadyNym?

Is it possible that you're choosing names which have already been taken?

LadyNym · 27/11/2015 18:39

It says:

Mumsnet
Sorry, an error occurred.

But like there's an image that hasn't loaded as well (you know when you get the white space and a little thing in the corner that shows an image hasn't loaded - I'm showing my lack of technical knowledge here).

I don't think the username has been taken (I'd be very surprised). It doesn't mention that and the name goes green when I type it in (is that an indication it's available or just that it meets length criteria etc.?).

OP posts:
WhatAm1doing · 27/11/2015 19:27

I'm also having trouble changing back to my usual name, keep being told I can't use my old name ad I need capitals and numbers. It has both of these, I'm on android tablet using Chrome.

AnthonyPandy · 27/11/2015 20:03

I changed ages ago but it still has a previous name in the Username box when I type a reply and I have to type in AnthonyPandy every feckin' time.

Stokey · 28/11/2015 11:09

I'm getting the same error trying to update my email address.

LadyNym · 30/11/2015 18:24

I'm still getting the same thing if I try to NC.

OP posts:
BeccaMumsnet · 01/12/2015 11:43

Hi all - we've flagged this to Tech and we'll update you when we know more. Thanks for keeping up posted with the errors your receiving.

AnthonyPandy · 15/12/2015 15:52

Any update BeccaMumsnet? I still have to type in my name for every single post I write.

New posts on this thread. Refresh page