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See all MNHQ comments on this thread

Can't open my Personal Messages (Pms)

36 replies

magimedi · 26/11/2015 22:34

Flag up for showing I have a new PM & I can get to my PM page but I can't open ANY PM, new or old.

Have tried logging out, closing browser (firefox) & trying again but to no avail.

OP posts:
magimedi · 27/11/2015 08:54

Still no joy - I can get to the PM page & see the PMs but can't click on them to open them.

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DawnMumsnet · 27/11/2015 10:16

Hi magimedi,

How frustrating for you.

Have you tried using a different device to access the site? It's worth a try! In the meantime, if you can let us know if you're on the desktop or mobile site and any other details, we'll get our Tech team on the case.

magimedi · 27/11/2015 10:34

I don't have another device!

Am on desktop, Firefox & still can't open them. The cursor doesn't change when I hover over any of my PMs - can't open new one (grrrr) or even older ones or sent ones!!

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usual · 27/11/2015 10:38

This reply has been deleted

Message withdrawn at poster's request.

magimedi · 27/11/2015 10:43

I don't have an internet enabled phone!

Just tried using Internet Explorer & still can't open the pm.

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usual · 27/11/2015 11:44

This reply has been deleted

Message withdrawn at poster's request.

DawnMumsnet · 27/11/2015 13:05

Thanks - looks like there's a problem on the desktop site then. Sad

We'll be back with an update from Tech asap.

Magimedi can you send PMs or is that not working either? Send a test one to me if you like.

IamtheZombie · 27/11/2015 15:04

Zombie has just checked her inbox. She can't open PMs either.

Desktop site, Firefox on laptop.

magimedi · 27/11/2015 15:08

Have just sent you a PM, Dawn, with no problems.

Back to the tennis!

Come on, Kyle Tennis

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IamtheZombie · 27/11/2015 15:24

Dawn, Zombie has received your PM but can't open it. Sad

magimedi · 27/11/2015 15:33

Dawn, I too have received your PM, but just like Zombie, I can't open it.

Is it all Zombie's fault? Grin

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DawnMumsnet · 27/11/2015 15:53

Yes, clearly it's Zombie's fault. Wink

Right, I'm off to give our Tech team another nudge to see if they've worked out what's going wrong.

Watch this space!

IamtheZombie · 27/11/2015 16:03
Shock

Grin Grin Grin

magimedi · 27/11/2015 20:11

Just used a neighbours nexus (chrome) & could get my PMs.

But I think nexus is rubbish

I'd still like to be able to access them from my trusty desktop + firefox.

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ItsAllGoingToBeFine · 27/11/2015 20:11

Can you access them if you switch to the mobile site ( link at vvv bottom)?

magimedi · 27/11/2015 20:32

ItsAllGoingToBeFine

Should we ever meet up I will buy you the largest drink you have ever seen - yes if I go to the mobile site (which seems really odd compared to desktop) I can get into my PMs.

Many, many, thanks.

Flowers Wine

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ItsAllGoingToBeFine · 27/11/2015 20:45

Blush Glad I could help :)

IamtheZombie · 27/11/2015 23:14

It's now working for Zombie on the Desktop site.

magimedi · 28/11/2015 08:58

Not working for me on desktop site.

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Maryz · 28/11/2015 09:07

This reply has been deleted

Message withdrawn at poster's request.

magimedi · 28/11/2015 09:13

Go down to the bottom of the page & click on mobile site, Maryz Then you can open them.

I'll send you one now to see if it works for you.

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Maryz · 28/11/2015 09:20

This reply has been deleted

Message withdrawn at poster's request.

Maryz · 28/11/2015 09:23

This reply has been deleted

Message withdrawn at poster's request.

Maryz · 28/11/2015 09:24

This reply has been deleted

Message withdrawn at poster's request.

magimedi · 28/11/2015 09:28

The mobile site is indeed strangely weird.

Only 3 days left for me to tease you - until December 26th that is!

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