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Original poster

active, still off line?

7 replies

TwatByName · 23/09/2015 09:02

I'm on my phone and when I go to the active button, I get this message, also if coming on to mn through chrome straight to active, I get this message. I thought MN was down most of yesterday until I went to chat instead of active from chrome.

active, still off line?
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MNHQ

BeccaMumsnet · 24/09/2015 17:21

Hi TwatByName - we'd suggest what ShowOfHands has said. Try clearing the cache on your browser.

If you're still having trouble, please do get back to us.

MNHQ

BeccaMumsnet · 25/09/2015 17:11

SheWhoDaresGins - are you using the mobile site as well? Which browser are you using?

museumum - gave it a quick Google, and it says:

  • Press Settings > Safari.
  • Scroll down and tap Clear History and Website Data.
  • Tap Clear History and Data.
MNHQ

DawnMumsnet · 26/09/2015 12:01

@SheWhoDaresGins

Yes I'm on mobile site. How do I find out what browser I am using. Yes... I am that thick Blush Grin

No problem. Smile If you just put a search in for 'what browser am I using' you'll get a choice of websites that can instantly tell you.

MNHQ

DawnMumsnet · 26/09/2015 12:02

And, for anyone that needs it, there's info on how to clear your cache on different browsers (including for mobile devices) here.

MNHQ

DawnMumsnet · 26/09/2015 20:29

@SheWhoDaresGins

Ive cleared history. Still no joy

Hi again SheWhoDaresGins,

Clearing your history isn't the same as clearing your cache, apparently (speaking as somebody equally un-techie).

From what we can gather, the browser you're using is Chrome, so if you follow the instructions on how to clear your cache here things might start to improve for you. The Chrome instructions are right at the top of the page.

Fingers crossed. Flowers

MNHQ

DawnMumsnet · 26/09/2015 20:32

@MythicalKings

Still happening for me.

So sorry for all the faff, Mythical. Can you let us know (again) which device, which version of the site, and which browser you're using? We're going to get to the bottom of this.

MNHQ

DawnMumsnet · 26/09/2015 22:23

Sorry if that was unclear, Mythical - by which version of the site, we meant desktop/mobile/app. But as you're on a PC you're on the desktop site.

Don't want to bang on about this, but have you cleared your cache?

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