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Hackergate part five - PLEASE READ

21 replies

RebeccaMumsnet · 21/08/2015 18:55

Hi all,

A further continuation of this thread and the original thread here

FAQ page here

Please do keep an eye, ask us any questions and we will post updates as we get them.

YetAnotherHelenMumsnet · 21/08/2015 23:11

Hello there,
Thanks for sending that over, we flagged it to the tech team as beyond urgent and we have a reply from them but because we are not quite fluent in tech lingo we have written back asking for clarification. The gist was that it's not something they are worried about, thank heavens. We SO appreciate you buzzing about it, though, thanks.

YetAnotherHelenMumsnet · 21/08/2015 23:23

Yes, it was, scatter. Apologies, I should have been clearer. They've got back now and said they'll report the ad to the agency but it's not a problem that is related to our current fandango. Thanks for flagging it, though.

YetAnotherHelenMumsnet · 21/08/2015 23:27

Flagging Tesco to Tech now (although of course they're all over this thread but just as belt and braces...)

RebeccaMumsnet · 22/08/2015 07:53

Good morning all,

Thanks for all of your lovely community support of each other, we are here and have been following. Please do keep reporting and mailing and we will be in and out of this thread throughout the day.

DawnMumsnet · 22/08/2015 14:53

@lavent

I've also had that pop up after clearing cookies - could MNHQ please confirm if it's real or not?

Hi all,

Thanks for asking about this. We've checked with our Tech people and they've confirmed that this pop-up is a standard Mumsnet one that appears when you first visit Talk. It's re-appearing for many of you because you've cleared your cookies, but it's definitely nothing to worry about.

Hope that reassures you.

RebeccaMumsnet · 23/08/2015 10:55

@SunnyIsles

Highered I emailed HQ 3 days ago, no reply, also chased my initial query which was about something I thought was suspicious in an email I'd received. No reply to that either. I also wonder if my emails have gone elsewhere. Don't want to chase again as it's just adding to their workload.

Hi all,

If you mailed us via the contactus@ email address, you should have at least had an auto response, please do check your spam folder. We are getting through mails as quickly as we can. Apologies all and thanks for all of your lovely support.

RebeccaMumsnet · 23/08/2015 11:12

@Simurgh

Thanks Rebecca. I hope you managed some sleep - or at least will be getting some soon.
Grin

JessicaMumsnet · 23/08/2015 19:10

Hello all, just to let you know we're around and watching the thread.

The profiles were disabled last week as a precaution while we addressed security concerns. We temporarily reinstated them at the end of the week but tests are ongoing and Tech are still working on it. There's no cause for alarm and we'll keep you updated as things progress.

As far as emoticons go - this is likely to be to do with page loading but we'll flag to tech anyway. Flowers

IonaMumsnet · 23/08/2015 19:11

Hi all! This is nothing to worry about but thanks as always for flagging it. We've checked with Tech and it's something they're tinkering with.

JustineMumsnet · 24/08/2015 14:57

As posted on the tech update thread just now here's the latest re the attacks on Mumsnet.

I'm pleased to say that all was reasonably quiet at the weekend so happily very little has changed since the end of last week. We've no evidence of further attacks on Mumsnet, or indeed further swatting attacks.

As you know we patched the hole used to access user login details in the middle of last week and forced a password update. The site is currently undergoing stress testing via an external security firm which should be completed this week. Meanwhile, the tech team are reviewing every bit of code to make sure it's as robust as can be.

Obviously we can't be complacent though - please do report anything that looks at all dodgy, and we'll investigate straight away.

I know some users are still awaiting for replies to mails you sent us last week. Thanks so much for your patience, if that applies to you - we're very much hoping to get through the backlog in the next couple of days. For those with new queries it's worth checking our FAQs page before mailing in case your question's answered there (we'll keep it updated).

The police are taking these attacks seriously and are conducting a full investigation. We will, of course, update you with any news on that front as soon as we have any.

Once again, many thanks for you support and virtual (and in one case, actual Grin) provision of gin and many apologies, again, for any undue stress/ anxiety caused.

JustineMumsnet · 24/08/2015 15:36

@ZingDramaQueenOfSheeba

Thanks Justine

at the risk of being annoying may I point out that FAQ page details aren't appearing as a link (one square bracket each side, instead of two) just wondering if that's a typo?
sorry, not nit-picking, you must be exhausted!
much love and gin (and leftover birthday Cake Wink )

Sorted - txs and have some of our Gin

RebeccaMumsnet · 25/08/2015 10:46

Well aren't you all a sight for sore eyes, update coming in a mo...

RebeccaMumsnet · 25/08/2015 10:58

Well aren't you all a sight for sore eyes, update coming in a mo...

RebeccaMumsnet · 25/08/2015 11:53

Brew

RebeccaMumsnet · 25/08/2015 11:56

Things will hopefully settle over time with the glitches. Will post an update when things are stable shortly.

RebeccaMumsnet · 25/08/2015 12:04

Blush

KateSMumsnet · 25/08/2015 14:08

@IndridCold

No date, arrived yesterday early evening, exactly the same as the last one, from contactus@mumsnet.

It also has a user name at the top, but it isn't mine.

Hullo Indrid - fret not, this is something completely unrelated to the hacking. We'll reply to your report to explain in further detail.

RebeccaMumsnet · 25/08/2015 14:24

@Kickedinthetits

Update from Justine on the technical thread.

Here's a link

RebeccaMumsnet · 25/08/2015 14:31

Our FAQ page is here with updates.

Justine has said on the other thread:

Yesterday evening we were hit by another denial of service attack which meant we offline until this morning; as soon as we got back up we were attacked again. This attack was double the size of the previous one and was distributed across many servers but we have no reason to believe that any security breaches occurred, the intention was to take the site offline rather than to hack into it.

We are contracting external DDoS protection providers to help deal with future issues. Many thanks for your understanding - apologies again for the interruption to normal service.

The police are continuing their investigation.

RebeccaMumsnet · 25/08/2015 15:32

nnaaawwww Brian from Hull

TheOnlyOliviaMumsnet · 25/08/2015 19:40

Watch this thread for updates

Tap "Watch" to get all the latest updates

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