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Something weird has happened with my password

33 replies

RepeatAdNauseum · 18/08/2015 16:51

My account has been functioning fine, but suddenly logged me out on my phone. I went to log back in, and my password is no longer accepted. The computer has kept me logged in, but also says my password is no longer right.

I've pressed the "reset password" button but don't get the email. I've tried changing it from my account page, but it won't make the change as it doesn't accept the current password.

I'm confused.

OP posts:
ThisIsntFunnyDean · 18/08/2015 16:53

Same thing here - got logged out (again) - and then it kept saying my password was wrong. Reset did work for me though.

Archer26 · 18/08/2015 16:54

Ditto. I had to do a password reset. I know the first one was right though. Hmm

MavolioBent · 18/08/2015 16:54

Same here but have managed to reset it. Annoying

horseygeorgie · 18/08/2015 16:55

ditto. Had to reset.

WhereAreMyDragons · 18/08/2015 17:02

Me too, reset worked though.

Skeppers · 18/08/2015 17:03

Likewise. Reset worked a treat though!

Littlefish · 18/08/2015 17:04

EVERYONE NEEDS TO RESET THEIR PASSWORD DUE TO THE RECENT CYBER ATTACK.

DixieNormas · 18/08/2015 17:05

This reply has been deleted

Message withdrawn at poster's request.

Castrovalva · 18/08/2015 17:06

And for the love of Mike, DONT reset it to the same one, or something similar.

petmyunicorn · 18/08/2015 17:07

Same here. Reset it to the same one and it was fine.

TheReluctantCountess · 18/08/2015 17:09

I've just had to reset mine for the second time this week.

ItsAllGoingToBeFine · 18/08/2015 17:11

Also, if you use the same email/password on another site you need to change it there too and read the first link posted after the OP...

SoupDragon · 18/08/2015 17:12

Reset it to the same one and it was fine.

Then I suggest you go back and change it!

Murloc · 18/08/2015 17:14

Same here! I'm on a Nokia Lumia Windows phone if that helps tech sort it. What on earth is going on lately?

RepeatAdNauseum · 18/08/2015 17:16

Thanks everyone. I have just read the sticky. I did change my password on Friday, but I suppose that may have been too early.

I've entered my email again but still no reset email yet :(

OP posts:
ItsAllGoingToBeFine · 18/08/2015 17:19

Check your spam folder.

RepeatAdNauseum · 18/08/2015 17:20

It has come through! Magic of posting Wink

Thanks ItsAll

OP posts:
balletgirlcantaccessemail · 18/08/2015 18:40

I can't reset my password as I don't have access to my email until I'm back in work tomorrow.

dementedma · 18/08/2015 18:42

Aah, didn't know we had been hacked.Had to reset mine too

CatelynStark · 18/08/2015 18:55

Just had to redo mine too.

NewLife4Me · 18/08/2015 18:58

I have finally been able to log in, my xmas nn was highlighted in yellow and I couldn't erase it to add my new nn. I couldn't remember my password for xmas nn so was locked out.
I tried a combination of nn and password and dazzled the system, eventually able to log in.
When it logs me out again, I have no idea how to get back again.

Highabove · 18/08/2015 19:00

Thought I was putting it in wrong, but did reset it.

SmokingGun · 18/08/2015 19:00

Me too - reset worked thiugh