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See all MNHQ comments on this thread

Can't see my PMs

13 replies

springydaffs · 07/12/2014 14:38

I just get a screen that links 'inbox' and 'sent' but it goes round in circles when I click on either, returning to the same screen.

Help please MNHQ

OP posts:
TheOnlyOliviaMumsnet · 07/12/2014 15:51

what do you mean goes round in circles???

TheOnlyOliviaMumsnet · 07/12/2014 15:52

NB forgot to say, sorry about this - must be annoying - will see what I can find out here.

Brew
springydaffs · 07/12/2014 20:19

Thanks Olivia - if I click on 'inbox' or 'sent' the blue whirly thing goes, suggesting it is finding the page... but then returns to the 'inbox' and 'sent' links (ie in blue). Help!

OP posts:
springydaffs · 07/12/2014 21:11

To be clearer:

I click the purple box on the top right of the screen (with the envelope)

  • click (inbox) [though it often automatically sends me to the messages page
  • then I get this page:

  • New messageSettingsAbout Private Messaging Inbox Sent

All messagesUnread only

'Inbox' and 'sent' are links, in blue. If I click on them, the blue whirly icon goes, showing it's finding the page... then back to the above screen.

OP posts:
springydaffs · 08/12/2014 09:44

Ah! I've found them! They are at the very very very bottom of the page. But in plain script. It's obviously not loading properly

OP posts:
AmyMumsnet · 08/12/2014 17:08

Sorry about that Springy! Are they still looking funny?

springydaffs · 09/12/2014 17:27

Yes thankyou, sorted Xmas Smile

Did tech jiggle things or did it sort itself out?

OP posts:
springydaffs · 09/12/2014 18:01

Spoke too soon. Gone back to wierd page Sad

OP posts:
ChristmasKateMumsnet · 11/12/2014 12:57

Sorry springy - don't suppose it's magically fixed itself again?

springydaffs · 11/12/2014 19:52

Nope

OP posts:
RowanMumsnet · 12/12/2014 11:44

Hi Springy. Would you like us to send you copies of any PMs you've received recently?

Can we ask how you're accessing the site - desktop, mobile, app, operating system and so on?

Cheers (and sorry)

springydaffs · 12/12/2014 14:57

thanks. I'm on a laptop.

I can get PMs but they are at the very very bottom of the page and in plain type, new lines all on the left (describing it in case this gives a clue). I suppose I have to live with it? But if there's anything you can do then I'd really appreciate that.

OP posts:
RowanMumsnet · 12/12/2014 15:17

Thanks springy.

Any info you can give us would be really useful. Which browser do you use to access the internet? If you use Internet Explorer, which version is it?.

For now though - unless a few other people report the same thing - it does look as though it might be a problem at your end rather than at ours, in which case there won't be a lot we can do.

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