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Original poster

Can only see half my PM messages on the app

15 replies

Hurr1cane · 17/09/2014 18:42

Just that really, I can see the PMs but when I click on them I can only see half the message, the bottom line looks like the writing has been cut in half and I can only see the top half and then the rest of the message isn't showing.

OP posts:
MNHQ
TheOnlyOliviaMumsnet · 17/09/2014 20:07

that sounds v odd.
which browser are you using?
mob/table/desktop

Original poster
Hurr1cane · 17/09/2014 20:09

Phone app

OP posts:
Original poster
Hurr1cane · 17/09/2014 20:10

Iphone app even. It's still doing it Confused I really want to know what the rest of my PM says and I can't work out the new mobile site Blush

OP posts:
thecatfromjapan · 17/09/2014 20:25

This happens to me too. I tend to just wait until I am on a laptop to read a p.m. Didn't think of flagging it up!! ??

thecatfromjapan · 17/09/2014 20:25

Also on an iPhone.

Original poster
Hurr1cane · 17/09/2014 20:34

At least it's not just me cat Smile

OP posts:
Original poster
Hurr1cane · 17/09/2014 20:36

The only computer in the house is DSs (bought for him by a charity because of his specific disabilities)

I'm not allowed on it Sad

OP posts:
McBear · 17/09/2014 20:56

If you go on the mobile site thru safari and not the app you can read the whole message.

It does it to me too.

Original poster
Hurr1cane · 17/09/2014 20:59

Is the safari site still really white? I might try that in the morning but I stopped using it when it went really white because I struggled to follow the letters (mild dyslexia) but the app is normally great with everything else.

It's bedtime now so the PM will have to wait till morning Smile glad it's not just me though.

OP posts:
Original poster
Hurr1cane · 17/09/2014 21:02

Just had a try and I'm really struggling with the safari site. I'll try again after I get some proper sleep tomorrow.

OP posts:
McBear · 17/09/2014 21:03

Could it help if you turned screen brightness down? Yes it is pretty much all white I think. I don't use it often

Original poster
Hurr1cane · 17/09/2014 21:08

It's right down but I am lay in the dark next to DS which won't help how bright it looks. This will be my position for the night because I can't leave his side (seizures/autistic escape artist)

I'll try again in the morning thanks everyone Smile

OP posts:
Original poster
Hurr1cane · 17/09/2014 22:13

Z

OP posts:
Original poster
Hurr1cane · 17/09/2014 22:14

Oops. Blip.

OP posts:
MNHQ
RowanMumsnet · 18/09/2014 10:42

Sorry about this - does sound as though the app is playing up on PMs. We'll see if there's anything that can be done, but we're sorry to say that we're not making many fixes or changes to the existing apps: for various reasons (which we can go into if you like!) it takes an awful lot of tech time and money to make any changes.

What we ARE doing though is developing brand new apps for all platforms in-house - this process is underway now and we'll be keeping you updated on that.

In the meantime, if you'd like to give the new and fully-functioning mobile site a whizz, it's here.

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