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MNHQ

Official Mumsnet mobile thread part 3

248 replies

DawnMumsnet · 23/08/2014 09:48

Morning all,

And welcome to the new thread!

As SarahMumsnet said at the end of the last thread, we have Tech on call for fixes this weekend, and various MNHQers will be here to talk and help wherever we can.

We'll be adding to the rolling list of bugs, glitches and dislikes (see below), so please keep the feedback coming. Do remember to list which device you're using, which operating system, and which browser, so we can identify the specific issues.

Right then, who's first?

Go to post

MNHQ

JessicaMumsnet · 29/08/2014 17:48

@MrsHathaway

It took six attempts to upload screenshots before I got a meaningful error message (".PNG not supported") so you will have to wait for me to upload to laptop, convert to jpg (?) and post from there.

Thank you MrsHathaway and we've made a note of your error

MNHQ

JessicaMumsnet · 29/08/2014 18:10

@Germgirl

Jessica The format seems to have gone back to how it was this morning. No little pics on the shortcut bar, the font has changed back. The buttons and ellipses have reappeared. Tbh I prefer how it looks at the moment. The little pics are ok but a bit meaningless (a broken heart for active, a wineglass for bookmarks??!!) the icons now make sense & are working well. iPhone 5c. Safari. iOS 7.1.2

Hello, apologies but I'm a wee bit confused by your post... wineglasses for bookmarks sounds most strange! Attached is a screenshot of an iPhone 5 to show what we expect you to see if you go to active.

MNHQ

JessicaMumsnet · 29/08/2014 18:13

@livelablove

I am on the Nokia lumia 900 and it is looking a bit better just going to test and see if it is still double posting.

Oh dear sorry livelablove we had you especially in mind today when we were making fixes. We can't replicate your double posting on our test Nokia Lumia so might need to investigate your specific issue separately.

MNHQ

JessicaMumsnet · 29/08/2014 18:14

@ancientbuchanan

On HTC. Some progress, for which many thanks. The ellipses have pictures, yay. Different colours, sometimes, ( not consistent) when posted.

But,

After I have posted, screen freezes. I have to go back to unfreeze it, and on several occasions it took me to the MN academy. Which is interesting but...

And still if I go into a thread, I go into the first post. Not the most recent. But you have at least now got a functioning last post working. ( sounds trumpet, in memory if previous site.)

Have a good weekend.

Thanks for the update ancientbuchanan, can you check your customise settings please?

Have a lovely weekend too

MNHQ

JessicaMumsnet · 29/08/2014 18:18

@icanmakeyouicecream

I don't use MN on my phone anymore. I only just it in the evenings using the desktop site. I bet you've lost a LOT is users. I still can't believe you've done it.

We've been making lot of fixes to specific issues over the last week perhaps you could give it another try? We appreciate it's been a difficult change for you and we're very keen to continue iterating and changing with your feedback until we get the best balance for everyone.

If you do run into a specific bug or bit of design feedback we're always happy to hear it and it's especially useful if you can let us know what phone you're using and what browser.

Thank you

MNHQ

JessicaMumsnet · 29/08/2014 18:22

@nickelbabe

can we have a new, separate thread for the annoying adverts please? every advert i've had for 2 days now has been a sscrolling text advert, like this one. and it's driving me to distraction!

however, I do like the fact that the random l/I is now italicized so it looks like an icon rrather than a random line.

It's hard for us to control the movement of external ads but none should create a flicker effect (flickering more than 3 times a second).

However we have been testing this position of ads and intend to test a new placement early next week.

MNHQ

JessicaMumsnet · 29/08/2014 18:23

@SpringHeeledJack

Oooh Nokia Lumia 6somethingorother windows It's BRILLIIIIIIIIIAAAAAAANT

(so far. But am sure will have SOMEthing to moan about shortly)

OH OH am getting in quick to say YAY am pleased Lumia efforts have paid off for you. Have a lovely weekend

MNHQ

JessicaMumsnet · 30/08/2014 10:25

@SunshineOutdoors

Hi, thanks for responding to my post. Desktop feels better due to both function and design. I find it weird and jarring to click on talk from the homepage and all the font and layout suddenly changes and looks sort of unfinished. I like that the desktop talk retains all the same fonts and colours. But I could easily live with a different 'look' if it worked properly - it's just so slow and judderey and hardly any text on the page. I just hate it. I stuck with the app for ages until I gave up for the mobile site but it's awful now.

Hi SunshineOutdoors, we acknowledge there is some inconsistency across various parts of Mumsnet design-wise and we're working on bringing together a more seamless experience.

Slowness is something that concerns us very much so thank you for letting us know how it feels to you. We're continuing to try and optimise speed of page load as much as possible because we know that can be frustrating when you're trying to read.

MNHQ

JessicaMumsnet · 30/08/2014 10:28

@MrsHowardRoark

I know that you need to raise revenue in order to keep the site running but the adverts at the top of each page are horribly distracting.

This evening I've had to give up trying to read anything because all I can see is a stupid football bouncing up and down. On a mobile screen these adverts really dominate and it's putting me off visiting the site at all.

I'm not that fond of my family so please fix this so I don't have to talk to them any more than necessary

Well we certainly wouldn't want to force you to talk to your family unnecessarily We've been testing the current position of the advert and we'll be testing a new approach next week.

MNHQ

JessicaMumsnet · 30/08/2014 10:31

Scrollbars are phone specific and on iPhones tend to appear and disappear on scrolling - we haven't hidden them promise!

MNHQ

JessicaMumsnet · 30/08/2014 10:33

@MrsHathaway

Attached screenshots (at last!!). HTH.

I clicked on a thread with only one post, and a thread with two. In both cases the OP was missing.

Thank you MrsHathaway the extra detail is really useful and I can confirm that happens for me too. We'll sort that out. Thanks!

MNHQ

JessicaMumsnet · 30/08/2014 10:45

@Lezprechaun

It seems to be getting there but I just can't cope with this white, even with my brightness turned all the way down it's so bright my eyes hurt after just a few minutes.

Can't the white be changed to an off white / pale grey or something? Just something not quite so harsh on the eyes. I see mumsnet have declared this issue fixed despite loads of people still getting headaches and sickness from the site?

Hello there, sorry to see you're finding the screen too bright. We made some changes including changing the font which has helped most people with this issue. We're also continuing to look into other ways we can help people who find whiteness difficult, including thinking about colours and spacing. It's a tricky balance to get right between keeping the contrast high with lots of space for readability vs making the best use of the space.

We'll carry on trying different things and keep you posted about developments.

MNHQ

JessicaMumsnet · 30/08/2014 10:50

@LovingSummer

MN towers - iPhone 4s user - very blocky when typing or scrolling to read a page.

The font seems much bigger than in the iPhone app, so too much scrolling needed to read efficiently which makes it harder to stay with it and concentrate.

Can we have an optional background screen colour as the white is very bright, although hard to tell if this would improve if the font were to be heavier and smaller.

Hi there, the font is a bit bigger you're quite right. This was a deliberate design choice after much testing and iteration specifically around ease of reading. We have increased the weight of the font which has helped many people and we're continuing to test variations to try to get it right for everyone.

MNHQ

JessicaMumsnet · 30/08/2014 10:53

@PinkAndBlueBedtimeBears

I phone 5c safari new iOS

We need 'I'm watching' to be more functional, with at least a delete button for threads we've watched and then got fed up with and a bump button to take some threads back to the top of the list.. :(

Hello PinkAndBlueBedtimeBears, we have completed some work on hide, watch, bump and reset but we're keen not release late in the week and then be as available to troubleshoot. We'll be testing again first thing next week and will put in your hands asap.

MNHQ

JessicaMumsnet · 30/08/2014 10:54

@40SomethingFabulouslyClueless

The darker buttons are much better, thank you MN

Wonderful! Glad it's sorted for you and you're welcome

MNHQ

JessicaMumsnet · 30/08/2014 10:58

@LegoCaltrops

Samsung Galaxy Tab 3 OS Android Jelly Bean 4.1 Browser Chrome

I've realised over the last day or so, since I put Chrome on my tablet (and reading some of the posts here) it's not that it's taking lots of taps as such, to open a thread - its just that Chrome is extremely slow to respond on this site. My default browser on my tablet still doesn't work properly though, so for now I'll stick with Chrome.

The site is massively better than it was a week ago. for all the work you've obviously put in so far! And I love the smilies menu!

Now when will will these much vaunted bookmarks be available to us Samsung users?

One thing that is a definite improvement, please don't take it away, is that when I preview a post now, the rest of the thread is still visible above it. This is extremely helpful as I've a memory like a sieve a small child who likes to climb up & help, so I have to stop halfway through!

Hello,

Yes Chrome is being a tricky little browser we're continuing to optimise speed as much as possible so hopefully you'll continue to see improvements.

Bookmarks should be available on Samsung devices, can you check you've got them switched on? At present you'll need to go to customise on the desktop site to turn them on but that's something we'll be bringing on mobile asap.

Really pleased you like the smileys menu and the preview - that's very heartening to read!

MNHQ

JessicaMumsnet · 30/08/2014 10:59

@40SomethingFabulouslyClueless

When I try to post a message, I get an access denied message (a Windows Phone pop up), but then it posts anyway. Actually this isn't a new bug, but it went away for a few weeks? but is back today. Strangely happens on the S&B board, but not this one.

Lumia, Windows 8.1, IE

We worked on and released some major improvements to Lumia this week, it could be you caught us a moment of release Everything should be fine and dandy on Lumias now so if it keeps happening for you can you let us know and we'll try to replicate so we can fix.

MNHQ

JessicaMumsnet · 30/08/2014 11:01

@Pipbin

Hi. Couple of tiny requests.

number of posts in a thread please.
when looking at DMs the tool bar changes and getting back to TIO is a pain.

Thank you.

That's interesting feedback thank you. Getting the bottom buttons to display the most useful actions has been the subject of much debate and testing. It's a thorny one and one we're still doing our best to get right so your thoughts are much appreciated.

MNHQ

JessicaMumsnet · 30/08/2014 11:16

@maxmissie

HTC one Android - it's just had an update so latest version Firefox

Have changed browser to Firefox as has been suggested; this has addressed problems with bookmarking which now works. However the downward arrow/chevron at the top of pages has moved to the left hand side of the screen underneath the topic section that I'm in and doesn't work at all, it seems to have become part of the topic title.

I have again also checked the option to hide the shortcut bar at the bottom, which has been reappearing every 24 hours or so, so I have to re-hide it every day. Will see if Firefox sorts this issue out.

Am however pretty annoyed that for one website only, ie mumsnet, I have had to take time to change browser and then work out how to link the browser change to Last Pass (which I use to access all websites with passwords).

Also if the site was not redesigned in relation to the ads, then why do they appear at the top of every page and stay there when scrolling, which they didn't do on the old mobile site?

Also have had an ad appear for what is presumably an abortion clinic, which is a fairly sensitive subject for many people. And if the ads, or at least some of them, are tailored to my search history, then it must be looking at someone else's history as I keep getting ads for things relating to giving birth.

All our testing on HTC 1 hasn't thrown up the issue you describe but we'll take another look at Firefox in particular. We don't want you to have to change browsers if you don't want to especially if it's a pain for you.

I've attached a screenshot of what the Android browser in HTC 1 looks like for us. Is that different to your view?

MNHQ

JessicaMumsnet · 30/08/2014 11:36

maxmissie We didn't redesign the mobile site in relation to advertising but the behaviour and placement of ads are something we changed and have been testing. We'll be testing a new approach next week so let us know if you prefer it.

If you spot an inappropriate ad please would you mind starting a new thread about it in site stuff so the right people can be alerted. We do try to block ads on a case by case basis if they are upsetting or inappropriate. Would you also mind trying to note the company and take a screenshot as that really helps track the offending ad down.

Slowness is something we continue to work on, alas very long threads are always going to take some time to load fully but we'll keep trying to get as fast as possible.

MNHQ

JessicaMumsnet · 30/08/2014 11:40

@PinkAndBlueBedtimeBears

Hiya, sorry for not coming back sooner bloody children distracting me ;) I can't make it do it again, but I promise you it wasn't a finger slip, I did it 6 or 7 times in a row before I posted!!!

Okay don't worry perhaps it was temporary glitch. Just let us know if it happens again. Thanks

MNHQ

JessicaMumsnet · 30/08/2014 11:49

@ancientbuchanan

Haven't customized anything. Nada. Pure vanilla. And just checked again.

Hello, could you please try setting the reading direction via customise and saving? (Screenshot attached)

MNHQ

JessicaMumsnet · 30/08/2014 11:53

@nickelbabe

jessica the other day we were asked to post specific adverts that moved so that you could work on a fix or a rule or something, to the advertisers.

Yes and thank you to those that did. However we've spoken to those that know best and unfortunately we can't create a 'no movement' rule to prevent adverts like that appearing. We have only been testing this approach to advert placement though and will be trying out something else next week. It'd be great to hear your thoughts on that when we change.

MNHQ

JessicaMumsnet · 30/08/2014 12:02

@Needasilverlining

I'm looking at the desktop site on my tablet (Asus Slider) and interestingly the threads I tap actually open, so maybe the Samsung issue is the cause of lots of the problems I'm having on my phone (s3 mini). The ads are exactly the same size as they are on my phone, but miles less intrusive on a bigger screen.

I have to say, though, that there's still FAR too much white space, far too little to read on each screen and far too much scrolling. It's very uninviting, I don't feel that I want to spend too long on the site.

If you can sort the spacing so there isn't three pointless miles between paragraphs the mobile site would be OK on the tablet, but I don't see it ever being my preferred option on the phone. Ironically for a mobile site, I don't find it at all phone-friendly.

I asked about adding a widget to the site to make the text automatically fit to the screen but I don't know if the MNHQ person who replied realised I meant the desktop - can I check?

Hi Needasilverlining, thank you your thoughts. We've been doing lots of testing on Samsung and have made various changes which hopefully will improve it for you. We're also considering carefully the best font size and spacing and will continue to test and adjust.

I replied to your post about text automatically fitting the screen earlier and you're right I didn't realise you meant desktop. I'm not sure I completely follow still (sorry) . Do you have a site in mind where that happens? That might help my boggled brain.

MNHQ

JessicaMumsnet · 30/08/2014 12:09

@annoyedofnorwich

I'm having the same issue as someone else up thread. Samsung s3/android and am being driven mad by having to click on threads lots of times (up to 20) before they load. Sometimes when they finally load it isn't even the right bloody thread, it is the one below or above in the list. About ready to give up if this isn't fixed soon, it's infuriating!

Hello, we've been doing lots of testing on Samsung and made various changes. Can you let me know if this is still happening and confirm that you're definitely waiting until the page is fully loaded before tapping? Some pages with lots of content do take a while to fully load. We're continuing to work on optimising speed as much as possible.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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