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Official Mumsnet mobile thread part 3

248 replies

DawnMumsnet · 23/08/2014 09:48

Morning all,

And welcome to the new thread!
Grin

As SarahMumsnet said at the end of the last thread, we have Tech on call for fixes this weekend, and various MNHQers will be here to talk and help wherever we can.

We'll be adding to the rolling list of bugs, glitches and dislikes (see below), so please keep the feedback coming. Do remember to list which device you're using, which operating system, and which browser, so we can identify the specific issues.

Right then, who's first?

IonaMumsnet · 24/08/2014 09:46

Mousebacon Can you tell us any more about your email address appearing? Is it right at the top of the page near our logo, or at the top of your posts? That does sound odd. It should just be your username that appears.

IonaMumsnet · 24/08/2014 10:02

Hi Lottieandthedinosaur
To watch a thread, you should see three circles to the right of the mumsnet logo at the top of each board. Just below the one furthest to the right is a smaller circle with a downwards-pointing chevron in. If you tap that you should get a menu up allowing you to go to 'Im on', 'Advanced search' and a few other things including 'Watch this thread' and 'I'm watching'. A few people are having trouble with the circles, but worth having a try of that.

IonaMumsnet · 24/08/2014 10:31

Bearfrills - can you let us know what device etc you are using? We've heard this from a lot of Galaxy and Nokia users and we're looking into it but would be interesting to hear if it's affecting anyone else.

IonaMumsnet · 24/08/2014 10:36

MontegoMongoose you should find the flip option in the circle with the downwards-pointing chevron in at the top of the thread - just below the three circles next to our logo. Tap on the chevron box to see the menu and it's in the right hand column, second down.

IonaMumsnet · 24/08/2014 10:38

Thanks everyone else for the reports of problems. We're making notes. Apologies we can't acknowledge every message, but we are adding them all to our list.

IonaMumsnet · 24/08/2014 10:44

Cleanmachine and others enquiriing about namechange buttons - Tech say they are planning to reinstate this as soon as they can. Might not be immediately but hopefully not too far down the line.

IonaMumsnet · 24/08/2014 11:46

infinitemonkeys you should find the flip option in the circle with the downwards-pointing chevron in at the top of the thread - just below the three circles next to our logo. Tap on the chevron box to see the menu and it's in the right hand column, second down.

IonaMumsnet · 24/08/2014 12:00

Ophiotaurus really sorry about your migraines. We are aware of this issue and are working to get it resolved as a high priority. We will update this thread as issues are resolved.

IonaMumsnet · 24/08/2014 12:07

Mousebacon That DOES sound odd. Are you just on the Talk boards when this is happening? Will ask someone better qualified than me for an opinion!

IonaMumsnet · 24/08/2014 14:04

Mousebacon have hear back from Tech and we think this might be the box that opens when you tap the email icon to share with a friend (hence the space for address and your email showing). It could be yet another Windows phone problem, which Tech are looking into and should be getting fixed soon. In the meantime, no one else will be able to see your email address when posting or anything, so don't worry about that.

RowanMumsnet · 24/08/2014 14:31

Hello

The truth is, unrolling the new mobile site would take an awful lot of Tech time: unfortunately it's not as simple as just 'turning it off' and going back to the old one - it would be a genuinely major undertaking. We think it's better to plough our tech resources into fixing the things that aren't working, and responding to user feedback on this version.

It's also not practical/possible to run two versions of the mobile site simultaneously, for various techy reasons. It's not a question of offering a simple 'use old site' customise option - they are two completely different set-ups.

We absolutely take on board that lots of you prefer the old one - but we are also seeing an increasing number of people saying they're coming around to the new one. And we're sure you've all seen other cases of big sites changing interfaces or functionality, and initially getting lots of negative reaction from users - then a few months later (when glitches and major errors have been ironed out) most users come around to the new design and feel fairly comfortable with it. (And then get very cross when it gets changed again a couple of years later... Grin)

We are pretty committed to the idea of a new mobile site, even if the version we end up with (once all glitches and dislikes have been considered) looks and feels different to what we have right now.

There is another top layer of navigation that we hope to add to the new version soon, which hopefully will make it a lot easier for people to use.

And the white space/glare issue is one that we aim to address as soon as everyone is back in the office.

The ads are a fixture we're afraid - Mumsnet wouldn't exist without them. But we are on the case re ads that flicker or move, and we will test the ads in different positions.

This isn't intended to be a 'like it or lump it' response at all: we are logging all the glitches and dislikes and they will absolutely all be considered and (where possible) addressed.

And we are genuinely sorry for the way this was rolled out (releasing it late in the afternoon, with quite a few things missing or broken, and without sufficient staff members on hand to deal with detailed queries) - it was a cock-up on our part and we will learn major lessons from it.

IonaMumsnet · 24/08/2014 16:06

Attentionseekingfantasist Hmmm... That's a new and interesting one. Will see what we can find out and let you know.

Lottie Glad to hear it's sort of working now. Yes, if you can get on with desktop on your mobile for now that's probably the least frustrating course of action. Once we're over the weekend you should start to see improvements happening more quickly. Thanks again for bearing with us.

IonaMumsnet · 24/08/2014 17:30

Attentionseekingfantasist - apparently this should be fixed now so hopefully won't be happening again. Thank you for pointing it out to us.

IonaMumsnet · 24/08/2014 17:35

Hi again everyone. Below is an updated list of all the glitches, dislikes, problems etc. It's a general list to keep it to a reasonable size so if your specific query isn't here don't panic - it's probably included under the 'umbrella' of a wider problem on this list and we've got a log of every post here, so we won't have missed you. If you think your query is not covered here, please do post on the thread. Thanks again for your patience.

BUGS, GLITCHES AND DISLIKES: A ROLLING LIST

Threads I'm On live links in thread titles and topic titles, and restoration of bookmarks as well as speed and functionality on certain devices - will be looked at next week

Bookmarks not working, and threads loading all on one page even when the user has not customised them that way NEW ISSUE - please give us feedback and LET US KNOW WHAT DEVICE, OS AND BROWSER you're using

Words in titles getting broken across lines - low priority but on the list

Original post no longer at top of paginated pages - low priority but on the list for discussion

Clicked-on threads don't change colour - will be looked at soon-ish

Lack of navigation at the top of the page - next/previous buttons - please keep the feedback coming

No 'm' next to stickied threads in boards other than Active - low priority but on the list

Accessibility issues/glaring - high priority - will be looked at early next week

Battery use - especially on Android we're investigating this issue - please keep the feedback coming

Ads that flicker or move - we're trying to find out if we can block these pre-emptively but for now please report them (mention the brand name or include a screenshot please)

Don't like having to double-tap to get to Active Convos or to reply - please keep the feedback coming

Adding top/bottom of page shortcut buttons - please keep the feedback coming, but you can navigate to the top of the page via the ellipses/three dots menu at the bottom right of each post

No All posts on one page button - please keep the feedback coming, but you can do this via customise under the sub-menu. (NB you must be logged in to see the sub-menu: it's under the downward-pointing chevron under the three main icons in the top right of the page)

No notification that PMs have been sent - low priority but on our list

Picture issues - will try to look at next week

Go To [page] doesn't work - is this still an issue?

Jumpy switch between portrait and landscape on iOS devices - is on our list

No option to turn off social media sharing buttons - is on our list

Galaxy Ace and Nokia Lumia compatibility problems - will try to look at this early next week

No MNHQ have commented on this thread link - will add to list

SN Topics look silly in Topics list because 'Special Needs' takes up too much space - is on the list

Want ability to hide threads in Active Convos list without going into thread first - will add to list

Make white space around banner ad transparent - low priority but on the list

Sony Ericsson Xperia Pro - blank circles / no ellipses - added to list of compatability problems, will be addressed early next week

Blue toolbar drifting around screen - problem for both Android/iPhone - being investigated

Screen freezing when trying to post message - esp. iPhone 5s/Safari/iOS 7 - added to list

Font size needs addressing - flagged to Tech

Want it to be easier to namechange again - working on this week

PLEASE ALWAYS INCLUDE: YOUR DEVICE, YOUR BROWSER AND YOUR OS WHEN REPORTING ANY PROBLEMS - WE CAN'T USE YOUR INFORMATION WITHOUT IT

DawnMumsnet · 24/08/2014 21:18

@wifeandstepmum

Ohh it worked after a delay. Maybe it's aibu that I can't post on?! Didn't think I was that obnoxious?

That could be it!

Wink

IonaMumsnet · 25/08/2014 19:43

Evening everyone. Just thought we'd post an updated rolling list again for anyone just joining this thread so you can see what we've already got on the list and where we are with it:

BUGS, GLITCHES AND DISLIKES: A ROLLING LIST

Threads I'm On live links in thread titles and topic titles, restoration of bookmarks, as well as speed and functionality on certain devices (including thread names not showing at all and all threads loading as one page) - will be looked at next week

Bookmarks not working, and threads loading all on one page even when the user has not customised them that way NEW ISSUE - please give us feedback and LET US KNOW WHAT DEVICE, OS AND BROWSER you're using

Words in titles getting broken across lines - low priority but on the list

Original post no longer at top of paginated pages - low priority but on the list for discussion

Clicked-on threads don't change colour - will be looked at soon-ish

Lack of navigation at the top of the page - next/previous buttons - please keep the feedback coming

No 'm' next to stickied threads in boards other than Active - low priority but on the list

Accessibility issues/glaring - high priority - will be looked at early next week

Battery use - especially on Android we're investigating this issue - please keep the feedback coming

Ads that flicker or move - we're trying to find out if we can block these pre-emptively but for now please report them (mention the brand name or include a screenshot please)

Don't like having to double-tap to get to Active Convos or to reply - please keep the feedback coming

Adding top/bottom of page shortcut buttons - please keep the feedback coming, but you can navigate to the top of the page via the ellipses/three dots menu at the bottom right of each post

No All posts on one page button - please keep the feedback coming, but you can do this via customise under the sub-menu. (NB you must be logged in to see the sub-menu: it's under the downward-pointing chevron under the three main icons in the top right of the page)

No notification that PMs have been sent - low priority but on our list

Picture issues - will try to look at next week

Go To [page] doesn't work - is this still an issue?

Jumpy switch between portrait and landscape on iOS devices - is on our list

No option to turn off social media sharing buttons - is on our list

Galaxy Ace and Nokia Lumia compatibility problems, also some Apple device users unable to post at all - will try to look at this early next week

No MNHQ have commented on this thread link - will add to list

SN Topics look silly in Topics list because 'Special Needs' takes up too much space - is on the list

Want ability to hide threads in Active Convos list without going into thread first - will add to list

Make white space around banner ad transparent - low priority but on the list

Sony Ericsson Xperia Pro - blank circles / no ellipses - added to list of compatability problems, will be addressed early next week

Blue toolbar drifting around screen - problem for both Android/iPhone - being investigated

Screen freezing when trying to post message - esp. iPhone 5s/Safari/iOS 7 - added to list

Font size needs addressing - flagged to Tech

Want it to be easier to namechange again - working on this week

When clicking on blue bar at bottom, is diverting to an ad if an ad underneath, not to button pressed - will add to list

Threads I'm Watching - problems accessing it but also no longer seems to update with number of posts since user last viewed it - will add to list

PLEASE ALWAYS INCLUDE: YOUR DEVICE, YOUR BROWSER AND YOUR OS WHEN REPORTING ANY PROBLEMS - WE CAN'T USE YOUR INFORMATION WITHOUT IT

IonaMumsnet · 25/08/2014 20:03

A few quick answers which may help some of you.
Coffeeandcakes To switch off the blue bar at the bottom: Go to your user icon (top right of the screen, the middle icon with a person in a circle); the option to turn off the shortcut buttons is at the very bottom of that menu.

Bankwadger this is a possible getaround I'm afraid, not a cure yet, but if you only have the circles (with no icons in) lots of people are finding if they jab where it 'ought' to be, it's working. So for 'Watch a thread' try clicking in the small circle, just below the three larger circles. That should bring up a menu in which 'Watch this thread' is left column, second down.
Regarding not being able to access TIO - daft question but have you tried double-tapping? This is also working for some people.
Sorry - those weren't dreadfully helpful answers but worth a shot until these things are fixed.

Everyone else Thanks for all your feedback over the weekend. We're logging it all and you should start to see more improvements over the next few days.

RebeccaMumsnet · 26/08/2014 11:03

@Romeyroo

Accessibility issues/glaring - high priority - will be looked at early next week

I thought last week, you meant it would be looked at this week; now it seems to be next week.

This is odd, but after the migraine-triggering episode with the new mobile site last week, I am feeling sick even using the desktop version. It has been like some kind of MN-aversion therapy for me. Clearly a message that I need to get on with the rest of my life.

Hi Romey,

This will be looked at this week, it was a copy and paste error from the list from last week. Apologies.

ShamTech · 26/08/2014 13:05

Hi all. Thanks for continuing with all the feedback. We are working our way through the list and shortly we'll be fixing the colours on active and topics pages so you can see which threads you've already visited, plus some improvements to TIO, and later on today we plan to give you back the facility to choose one of your previous usernames when posting from mobile.

ShamTech · 26/08/2014 15:10

We've just put the following changes and fixes on:

Visited threads should now show in purple.
Minor cosmetic modifications on TIO.
You can now type an alternative username when posting a message.
Social buttons now respect your settings.

We'll keep going with the list.

ShamTech · 26/08/2014 15:43

Can you try bookmarks again now please?

ShamTech · 26/08/2014 17:00

Thanks. We're working on the PM reply confirmation issue already.

For those of you using the standard 'Internet' browser on Android devices and unable to see the Mumsnet logo on the top left and other icons, this is due to that browser not supporting all the modern image formats (namely SVG if you want to get techy). We recommend you use Chrome on your Android device if you're still on version 4.3 or older, not just for this issue, but for improved browsing speed and security in general.

ShamTech · 27/08/2014 09:51

Replying to a PM now gives you confirmation.
Links are automatically converted now.

We will be changing the links in TIO shortly to take you to a paged view of the thread (as per your preferences), instead of the whole thread.

RowanMumsnet · 27/08/2014 10:18

Morning all (and thanks ShamTech for the update)

@PinkAndBlueBedtimeBears

What's being done about the moving / flashing adverts?

Our ad team are trying to work out whether they can set automatic parameters to exclude moving or flashing ads. Until then we'll have to report them one-by-one so please keep them coming. (We've told them about the The Works one now)

RowanMumsnet · 27/08/2014 10:21

40something really sorry - we are having compatibility problems with Nokia Lumia/Windows phones (and with some Samsungs as well). Tech are looking into it this week and we hope to see some improvement in a few days.

Watch this thread for updates

Tap "Watch" to get all the latest updates