Active discussions

Meet the Other Phone. A phone that grows with your child.

Meet the Other Phone.
A phone that grows with your child.

Buy now

Please or to access all these features

Talk

Back to thread
MNHQ

Official Mumsnet mobile thread part 3

248 replies

DawnMumsnet · 23/08/2014 09:48

Morning all,

And welcome to the new thread!
Grin

As SarahMumsnet said at the end of the last thread, we have Tech on call for fixes this weekend, and various MNHQers will be here to talk and help wherever we can.

We'll be adding to the rolling list of bugs, glitches and dislikes (see below), so please keep the feedback coming. Do remember to list which device you're using, which operating system, and which browser, so we can identify the specific issues.

Right then, who's first?

Go to post
MNHQ

JessicaMumsnet · 05/09/2014 10:00

@PinkAndBlueBedtimeBears

Is there anyway we can take posts of out the threads I'm on bit? Sometimes I comment on a post then the thread takes a turn and gets a bit nasty and I don't want it to keep popping up with responses..?

Hi PinkAndBlueBedtimeBears, that would be a new feature so not something we want to add to Tech's to do list just now but we'll bear it in mind and if it's something lots of people would like we can re-visit.

MNHQ

JessicaMumsnet · 05/09/2014 10:02

@nickelbabe

chevron still isn't working on firefox, and we haven't had a "we're on " response despite you being told by several users. Hmm

Thanks for the update about your chevron not working for you. I'm afraid I don't follow your second point - would you mind explaining what you mean by "we haven't had a "we're on " response despite you being told by several users." Thanks!

MNHQ

JessicaMumsnet · 05/09/2014 18:40

@nickelbabe

I mean that even though lots of users have said "my chevron isn't working either", noone has replied with "we'll try and find out why" or "we'll put it on the list" earlier you replied that we should try a different browser, but it was a new thing - it did work before. and i've tried different browsers where the chevron does work. so it's a Firefox issue

I see thank you for explaining to my poor addled brain! Yes we will try to work out what's happening there, on firefox for the devices reported. Thank you

MNHQ

JessicaMumsnet · 09/09/2014 10:05

@emotionsecho

Just a quick question what does the circle at the top on the far right with lines in it do? I clicked on it and nothing seemed to happen.

All other icons etc., seem to work fine.

Posting is fine and battery usage is back to normal.

Still struggling with the 'look' of the site, it has improved but I still get eye strain and pre migraine symptoms if on too long.

Samsung Galaxy Tab 2 with default browser and settings.

Hi emotionsecho, Tech are looking into that now. It's supposed to bring a site wide menu for you but we had a couple of reports of tapping not working on a couple of devices. Thanks

MNHQ

JessicaMumsnet · 09/09/2014 10:07

@BertieBotts

I've just realised today, that there isn't an easy way to get to the topics page. And when I did eventually find a way, it didn't work. It came up with a box saying "Hi! Start by clicking on Active or Topics [OK]" but I couldn't tap on the OK or on the blue text here, it did nothing. Pressed "back" on my phone and it went away but then I couldn't click on any of the topics, they didn't work either.

I quite often go to browse through a topic to find a thread I've seen earlier or to see some new threads if I'm bored of Active, and of course you need to go through the topic page to start a new thread.

Does anyone else have this issue?

HTC Desire C, Android 4.0 (ICS), default android browser.

Hello, the HTC is one of the devices Tech are looking at again to try to solve the non-tapping issue. Clicking the Talk breadcrumb would be one quick way to return to the Topics page. Smile

MNHQ

JessicaMumsnet · 09/09/2014 10:09

@Barbeasty

How do I get to local sites other than the one you've a signed me to?

Hello, on any local site there's a button which says "Find a local site" which will take you to the full list of sites to choose from.

MNHQ

JessicaMumsnet · 11/09/2014 12:22

Hello! Several people mentioned the wish to see the OP at the top of each page (particularly useful on longer threads) so we've added an option to 'show op' next to the thread title.

Tech are actually having a little tinker with it now because we spotted a iPhone anomaly.

The missing posts on TIO is most intriguing! Thank you for the screenshots and digging you've been doing it's really helpful to our own investigations. We'll let you know when we've tracked down. Thanks

MNHQ

JessicaMumsnet · 11/09/2014 12:55

BrunoTech has worked this out hoorah! We'll release the fix later after the FABULOUS Michael Palin webchat is over Grin

MNHQ

JessicaMumsnet · 12/09/2014 11:58

Hello Needasilverlining

Sorry I didn't get back to you yesterday, here's a update.

Based on feedback about moving adverts fixed at the top on the screen making some people feel headachy we've been running an experiment in ad placement.

As you've probably noticed we've been testing putting adverts between posts.
We did this in part to try to help people who were effected by moving ads and also as a way to break up the space.

The feedback we've had on this thread has been mixed and it is an ongoing experiment but so far several people have mentioned that they don't have a problem with headaches anymore.

It's tricky because we need to keep brightness high to help those with who don't see very well but not so high as to create glare. We also need to ensure there's enough space to aid readability.

It's always going to difficult to get it perfectly right for everyone but the balance we've struck seems to now be working for most. We increased the weight of the font but didn't reduce the spacing. Now we've introduced adverts inline a few users have also commented that's helped reduce the appearance of glare for them too.

We're always listening to feedback, testing and doing our best to get it right for as many people as we can so thank you for continuing to give us your thoughts.

MNHQ

JessicaMumsnet · 12/09/2014 12:00

@MrsHathaway

Fabulous Michael Palin currently hasalovely "show op" button ... and 102 invisible posts.

HTC Desire C, Android 4.0.3, WebKit 5.

So when you say "fixed" ... ?

Grin

D'oh thanks MrsHathaway we'll take another look at HTC in particular Thanks

MNHQ

JessicaMumsnet · 12/09/2014 12:15

@Barbeasty

Actually I might be missing the obvious, but I can't see any button saying Find a local site. Where should it be?

And I can see something that says "Show op" at the top of threads, but it is just grey letters and in no way clickable.

I'm on a Samsung note 3, on KitKat, using the standard browser.

Barbeasty try visiting local.mumsnet.com? If you scroll to the bottom you should see it there Smile

MNHQ

JessicaMumsnet · 12/09/2014 12:15

MrsHathaway We can't replicate that on HTC here, is it still happening for you?

MNHQ

JessicaMumsnet · 12/09/2014 15:14

@Needasilverlining

It's not the ads, it's the horrible spacing and resulting constant scrolling. But you've decided it works so obviously those of us who find it makes us queasy will have to stuck it up.

In my case, after seven years of damn near daily use, that means cutting down by more than 90 per cent. So thanks and all, but my MN warm fuzzies are at an all time low at the moment. A site I really love has been rendered unusable and the perpetrators are still trilling blithely about how great it is!

Really sorry if we sounded complacent - obvs we never want to lose long-term users over something like this. We're still collecting all feedback and thinking about possible improvements.

MNHQ

JessicaMumsnet · 12/09/2014 15:29

@Smidge001

I'm on iPhone 4, latest iOS (7.1.2?) I just posted a long message on a thread which appeared to work. But came back a bit later to see if any responses and my post was missing! If I went to the 'threads I'm on button', I could see the start of my post, but when I clicked through to the thread, it wasn't there. Tried refreshing a few times and checked it hadn't moved on to a new page then gave up and wrote a short post saying how annoying it was that my long post had disappeared.... - only to discover that now I can see the long post... So I was about to write another post to say, "oh it's come back", when I realised the one saying "Gah!!! Post disappeared" is now missing!

(Again I can see it if I click on the 'I'm on' button but when I link through to the actual thread it's not there. )

We're struggling to reproduce this, can I check a couple of things? which reading direction have you got set? Newest at top or bottom?
Thanks

MNHQ

JessicaMumsnet · 12/09/2014 16:11

Hi stupidgreatgrinonmyface, the chevron button should be on the right away from the breadcrumb. Can you let us know what device you're using so we take a look?

If you're not getting on with the blue buttons they can be turned off. There's a FAQ guide here

Thanks

MNHQ

JessicaMumsnet · 12/09/2014 18:28

@springbabydays

Jessica can't you just use the quote line spacing for all text? It would be a start.

Hello springbabydays That spacing is a compromise too and not ideal for many. That said we're still listening and considering possibilities and we are keen to try to get it right for you too. Thanks

MNHQ

JessicaMumsnet · 12/09/2014 18:30

@MrsHathaway

Now no OP link and no missing posts.

FWIW I find the quoted text too close together, so I think the "half character height" rule works well for my device at least.

HTC Desire C, Android 4.0.3, WebKit 5.

Hi MrsHathaway Thank you for the feedback it's all useful to know. Sorry but I'm not sure I quite follow your post. Do you not have a 'Show OP' link? Are posts missing for you?
Tech have been working on that a bit today so do let us know if it's not right for you. If you could chuck in a screenshot that would be great too! Smile

MNHQ

JessicaMumsnet · 12/09/2014 18:32

@Needasilverlining

And when I say that, of course I mean that this is not a medical need. Would have spotted that did the nobbing useless preview function work...

Hi, thanks we're aware of the preview function. This was working but unfortunately when we changed something earlier it inadvertently seemed to break that bit. Sorry about that. We get back on it after the weekend. Thanks

MNHQ

JessicaMumsnet · 12/09/2014 19:03

@VivaLeBeaver

Can I use dolphin browser on my phone. I like it and don't want to change it.

But in the bottom left corner is a dolphin button. I can't click on the active convos tab in the bottom corner as the phone just thinks I'm pressing the dolphin button. Drives me nuts and now I can't MN on my phone.

Hello, our sympathies that sounds frustrating. Would you mind attaching a screenshot so we can understand what you're seeing?

There's a few ways to get to active if buttons aren't your preference. Would accessing active via the link in the chevron menu be an option for you?

MNHQ

JessicaMumsnet · 12/09/2014 19:11

@Needasilverlining

I know how easy it is to fix one thing and find you've broken another! Web stuff great that way.

Thanks for understanding Thanks we're sorry if it appears we're cherry picking posts. It is difficult to answer every post but we do try and your dislike of the spacing has been duly noted.

MNHQ

JessicaMumsnet · 17/09/2014 09:06

Pointlessfan

You can switch to the mobile site if you scroll down to the bottom of the page - you should see a link saying 'Mobile site'.

Smidge001 Glad to hear you're all sorted Smile

(Thanks lazydog for helping VivaLeBeaver!)

MNHQ

JessicaMumsnet · 17/09/2014 09:08

MrsHathaway and stupidgreatgrinonmyface, is that still happening for you? Tech have made various tweaks to prevent that. The chevron should be on the right, in-line with the breadcrumb.

MNHQ

JessicaMumsnet · 17/09/2014 14:37

Okay thanks MrsHathaway we'll take another look Thanks

Watch this thread for updates

Tap "Watch" to get all the latest updates

End of posts

There are no more MNHQ posts on this thread

Back to thread