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Original poster

Problems with "Active" reverting to an older page

11 replies

Littlefish · 28/06/2014 17:08

When I load Mumsnet I always click on "Active". As expected, this brings up the most recent page. However, if I click on a thread and then click on the "back button" to go back to Active, it loads a much older page/set of threads - sometimes from at least a day ago.

This is annoying to say the least and means that I have to keep re-clicking the "Active" tab at the top to reload the most recent version.

Any ideas?

I'm on a iPad using safari.

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MNHQ

DawnMumsnet · 28/06/2014 19:05

Hey, Littlefish,

We totally refute the suggestion we're all ginned up tonight. Though there may be some wine on the go. Hic. Wine

Anyway, thanks for letting us know about this problem. We shall be alerting our marvellous Tech folk.

MNHQ

DawnMumsnet · 28/06/2014 19:49

Back again!

We're just wondering if (slash hoping that) this could be a BT problem ...

Could we have a show of hands please if you're using BT to access the site?

MNHQ

DawnMumsnet · 28/06/2014 20:42

Right, it doesn't seem like this is a BT broadband problem, then.

(Which means it might take us a wee while longer to sort it out. Rats!)

Please bear with us. And in the meantime, you'd probably be better off avoiding the back arrow button and re-clicking on Active.

Sorry for the faff.Sad

MNHQ

AmyMumsnet · 30/06/2014 14:34

Hi everyone,

Our ever-capable tech team have now fixed this, although it might take a day or so for some ISPs to catch up. In the meantime if you get sent to the wrong active page, hit refresh and it should go back to normal.

MNHQ

KateSMumsnet · 02/07/2014 11:50

Hopefully the fix yesterday should have fixed this - do shout if it hasn't.

MNHQ

amyMumsnet · 04/07/2014 14:32

Hi everyone,

Sorry about all the shouting! Tech are working on how to fix the issue. In the meantime all we can suggest is to open the threads you want to read in new tabs.

Does a slice of Cake sweeten the deal?

MNHQ

amyMumsnet · 06/07/2014 11:37

I'll see what I can do Rusty

MNHQ

KateSMumsnet · 09/07/2014 12:52

Sorry folks - was hoping the fix would kick in and solve everything, but clearly it hasn't! We'll take another look.

MNHQ

KateSMumsnet · 09/07/2014 14:48

WAIT! I've had lunch, cleaned my glasses and actually figured out what the issue is.

So. Active is continually refreshing to represent how threads are changing. Therefore any time the page has to reload, which includes refreshes and hitting back, it'll update to show new changes. This isn't actually a glitch, it's just how the site works to ensure that Active actually shows threads that are, er, active.

So if you see several threads in Active that you want to read, the best thing to do it open them all in a new tab. That way you don't have to worry about missing stuff you wanted to read when Active refreshes.

MNHQ

YetAnotherHelenMumsnet · 09/07/2014 20:03

Righto, then, that sounds like a job for SUPERTECH. (Actually just Tech in a cape.) We will pass on your disgruntlement asap and get back to you, sorry for the inconvenience in the meantime.

MNHQ

AmyMumsnet · 10/07/2014 10:46

Hi everyone. So sorry for the delay. A fix should be in place today so that active goes back to normal.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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