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Original poster

Why does my iphone keep logging me out?

8 replies

Snatchoo · 28/04/2014 21:05

That really! It was doing this before the reset, if I go from Safari to something else on my phone, it logs me out.

Plus, it won't save my details now so I'm logging on every single time I try to MN.

I'm using the mobile site rather than the app as I find the app doesn't load long threads properly so I get a loop of some messages.

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MNHQ

KateSMumsnet · 29/04/2014 18:01

Hullo folks,

We know this is a problem for people - tech have had a look and at the moment they're not sure what's causing this to happen.

BUT! We are determined to figure it out. If anyone has experienced this problem, please post saying how you're accessing MN (browser, device, platform), and we'll see if we can spot a pattern or a cause. Thanks, and sorry again for the faff.

MNHQ

Tech · 06/05/2014 12:58

Hi, The usual reason for this is that you have private browsing turned on. It's easy to do this accidentally on an iphone. There's an explanation of how to check on this thread. Hope this helps.

MNHQ

RowanMumsnet · 08/05/2014 13:52

Really sorry about this folks - we're a bit baffled but we have a spreadsheet on the go and are trying to work out why it's happening.

Can you please (if you haven't already) post saying how you're accessing MN (browser, device, platform)?

MNHQ

KateSMumsnet · 11/06/2014 12:44

Sorry you're still struggling AntoinetteCosway - so it's happening on Safari on your iPad, and on Chrome?

This may be daft, but are you in the habit of clearing your cookies? If so, that'll be it.

If not, then something weird is going on

MNHQ

KateSMumsnet · 11/06/2014 12:51

Possible minor brainwave - when you click on My Account in My Mumsnet - you'll be prompted to enter your log in details again for security reasons. Is this what's happening?

MNHQ

KateSMumsnet · 11/06/2014 17:44

No, that was me grasping at straws slightly.

So to confirm, you're getting logged on Safari on your iPad, and on Chrome?

MNHQ

KateSMumsnet · 12/06/2014 16:15

Weirder and weird indeed AntoinetteCosoway.

Can we suggest that you and angelafernandez update your iOS? We know it's a pita, but it might be the reason everything is going wonky for you.

MNHQ

KateSMumsnet · 02/07/2014 09:48

@AntoinetteCosway

It's miraculously fixed! I don't know what you did MNHQ but thank you!

Hurrah! Do let us know if it goes wonky again.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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