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Why can't I change my nickname?

8 replies

Tasteless · 18/02/2014 11:17

I go through the motions, change name and enter password to save changes and it just reverts to current name. Very annoying! Any hints?

RebeccaMumsnet · 18/02/2014 12:41

KateSMumsnet · 19/02/2014 14:45

RebeccaMumsnet · 21/02/2014 16:11

What devices are you all on?
Is it a mobile issue or a computer issue and browsers too please?

RowanMumsnet · 28/02/2014 09:55

Sorry about this - Tech are unavoidably detained today but we will get them to look at this ASAP (probably Monday, realistically)

Thanks

ShamTech · 03/03/2014 12:51

Is anyone still having a problem with nickname changes?

ShamTech · 05/03/2014 09:35

So you are all going to www.mumsnet.com/member/registration-details and typing your new nickname underneath where it says "Username", typing in your password at the bottom to confirm, and then clicking "Save changes".

Then what happens exactly? Does it refresh the page, but not show you your new nickname or does it just not do anything at all, or do you see any errors or what?

Thanks

ShamTech · 05/03/2014 09:44

Just to clarify the only way to make a nickname change that 'sticks' is to go to www.mumsnet.com/member/registration-details and change it there.

If you use the option on mobile when you post a message to use one of your previous nicknames, that is only for that single post. It is not a permanent nickname change.

ShamTech · 05/03/2014 14:57

Ok we think we've finally got to the bottom of this. Should be fixed now thanks to all your help.

Post again here if it's still not working for you.

Watch this thread for updates

Tap "Watch" to get all the latest updates

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