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Mumsnet website access

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Grommit · 22/02/2004 19:34

Help - I can access Mumsnet through my company dial in access but when I try to go in through NTL Broadband I get the "the page cannot be displayed.." error. This has only started happening in the past few weeks - I would access fine before then. Any ideas?? Thanks

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MNHQ

tech · 22/02/2004 20:55

Hello all,

We are looking into this as a number of people seem to be having problems.

Having said that, if you are on NTL broadband and setting a proxy server fixes the problem, then it's likely there is a problem with NTL broadband rather than us - specifially with the "transparent caches". Many of the broadband services use these. It's a bit techno and boring, but if you send a request for a webpage, your ISP checks its cache first to see if it has a copy. Broadband ISPs do this to try limit the amount of traffic going out of their networks - for very good reasons. However, if there is a problem with the cache, it can look like the remote site is down even if it isn't. By setting the proxy in IE, you are effectivey telling your browser to use another cache - which may be working when the usual or default one isn't.

Anyway, as I said we are looking at this. I'll let you know when we know any more. In the meantime, if anyone gets this problem, it would be useful if you could copy the error page you get into an email and send it to [email protected] along with the name of the ISP you use.

Thanks,
Tech

MNHQ

tech · 23/02/2004 22:21

Hello all,

Sorry you've been having problems. We are taking a number of steps to address this:

Upgrading the server, adding an extra processor and memory.

Changing the "search" bit of talk to use a search engine rather than a database.

We are also looking at whether there have been any specific routing issues from particular ISPs over the last week or so which could have been affecting things.

Please bear with us through these changes. We expect to have the updated search facility available this coming weekend, and the server upgrade should happen within the next couple of weeks.

Best,
Tech

MNHQ

tech · 24/02/2004 00:33

Hello Tigermoth,
Yes we've been archiving the old threads quite aggressively recently as you've noticed. The last three months are still there. We'll restore them all when we put thew new search facility in.

We've been doing some extra logging over the last few days and have zeroed in on a few bottlenecks which we'll address. Hopefully things should be faster soon....

Watch this thread for updates

Tap "Watch" to get all the latest updates

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