ACHICA ?

[phoebus]

As ACHICA is a Mumsnet Partner - (and I have nothing but the highest esteem for you, Mumsnet!) - I foolishly trusted them, as they seemed to have lots of great stuff for sale on their site, so I signed up as a 'member' a few weeks ago. - Wish I hadn't now!! - Of my 2 orders, things have gone badly wrong in both cases:

• First order (small) took forever to arrive, and then, when it did, one item was smashed. Lo and behold, I discovered that they have got NO PHONE LINE on which you can ring them to discuss any problems!! - the only way to 'communicate' with them, is laboriously and indirectly, via an 'online helpdesk' and it takes them at least 2 days to get back to you via email. OK, well I did this, and eventually I got a reply promising to send me a replacement. Which never came. So a subsequent laborious 2nd email from me a couple of weeks later, got another slow, emailed reply to say, oh we haven't got that item after all, so now we'll give you a refund. (But they'd never bothered to let me know that! I'd had to chase them up for that info) . And that refund has still not arrived, after a few weeks.

• Second order (much larger, around £500) I thought better of the next day, so I emailed the so-called 'Helpdesk' to cancel it a few hours later, as I was well within my rights, and their given timescale, to do this. Received a reply to say that was fine, they had 'cancelled it and had refunded my credit card in full'. This was two weeks ago. My credit card statement arrived today, and - guess what - it shows the full amount which they HAVE TAKEN, despite their promise not to. I've rung my card provider who assure me that I have not had this refund. Once again, search as I might, I cannot find any phone number for Achica Customer Care or complaints etc! The lack of this vital channel should have warned me at the outset.

Anyone else been taken for a ride by ACHICA? Are they just extremely incompetent, or actually a load of crooks?

I returned two bedside cabinets on the 20th June as I was told they were unable to replace a damaged cabinet, (but then told later they could after they realsied that the order was nearing £1,500). I only received a credit for one cabinet, after repeated requestes to have the other £299 credited we are still waiting. We have been told absolute rubbish as to why i t has been delayed, also, that it has been approved for payment. We are nearing just handing this to our legal people and also claim compensation. ACHICA are renowned for holding on to your cash after feading similar reviews. Our advice to potential customers of ACHICA is quite clear. DO NOT BUY ANYTHING FROM THIS SUPPLIER, VERY POOR CUSTOMER SERVICE AND 2nd CLASS GOODS.

Damn-why didn't I read this before ordering?! Hope it might have changed...

Hi Mums Net
Really like the website, but one of your trusted partners is not to be trusted. They seem to trade by supplying part of an order and then leaving the other part in the air. Towels estimated to be delivered before the end of Nov have had a revised delivery date 3 times!
As part of the order arrived it leaves the customer reliant somewhat on the completion.
Seems I am not an isolated incident, so you might want to look at this.
Thanks

Having been a customer for many years but only ordering small items I ordered a sofa in October 2016 to be delivered the first week of December. We removed our sofa in preparation however the sofa has still not been delivered 4 months later!! I have received text messages at 5pm telling me it will be delivered the next day and been forced to take annual leave only to get another message the next day saying it won't be delivered! I had an impromptu delivery on a day I happened to be working from home only to discover after the delivery men had left that it was a chaise longue and not my sofa!! This is still sitting in my sitting room as they can't be bothered to come and collect it!

The customer service staff are useless and rude. There is no communication to their customers and they constantly lie about when my order will be delivered. If you try to escalate the issue they have no escalation processes

Achica are happy to take your money but not deliver the goods. They do not understand how important it is to value their customers.

Please do not give them any of your money as they will rip you off.

You have bee warned!

Surely Achica is the most awful company on the planet! First of all they dangle the carrot of lovely looking merchandise, you place your order and then wait a lifetime for the item to arrive, or not as is usually the case for me. The latest frustration is that I ordered a mirror, then I happened to see one in the flesh and decided it was nowhere near as gorgeous as the Achica photos seemed to show, so I cancelled my order. Lo and behold a few days later the unwanted mirror was delivered! Since then I have spent three separate days at home waiting for Achica's arranged couriers to collect the unwanted mirror. The only information they will give you is collection between 8am and 8pm. No contact numbers, it takes days for them to respond. I'm still stuck with the blasted thing and they still have my money! All in all, my overall recommendation would be, DO NOT TOUCH THIS ORGANISATION WITH A VERY VERY LONG BARGEPOLE! Rant over, thank you for listening, I feel a bit better now :)

They threaten to sue whenever this post is bumped. They are low lives.

Achica - Any clues what to do, I was advised that my double bed mattress would arrive last Friday, text message confirmed this and it was due between 2 and 6pm that day I took time off work and was pleased with the communication. However took time off work and stayed in all afternoon and disposed of my old mattress in the morning in preparation. Sadly no delivery, I have text x 4 and response " response has been received and will be picked up by our team shortly" this was received from "Worldstores", I also emailed x 3 and still no response at all. I just need to know when it will arrive or can I have my money back fed up of not having a mattress to sleep on. Don't think I am being that unreasonable!!! As others have mentioned there is no customer service number to contact and the email response time stated 72 hours which is now well overdue. Frustrating or what

It's a good idea to check sites out on Trust Pilot before ordering uk.trustpilot.com/review/www.achica.com

Thanks, you are right of course hindsight is great!
Interestingly Achica have responded after I posted but only to say that they will now take a further 3 days to investigate further. I could go and buy a replacement and have it delivered in that time!

Ordered some pasta bowls from Achica on 24th September 17 and am still waiting for delivery. I keep. There is no help line phone number and I get the same response to the 3 emails I have sent via their site.
“They are extremely busy and hope my issue has now been resolved but if not religious an email! “
I think this is an appalling way to treat customers. I am not impressed in the slightest. Having read the experiences of others I would
NOT TOUCH THEM WITH A BARGE POLE!

Terrible experience with ACHICA!placed order last Friday and in my haste I forgot to add the Black Friday discount code! It was a big order so I requested to cancel then reordered using the code as it was worth over £100 to me. I've now contacted ACHICA 5 times via their site- as it appears that's the only way to get in touch! I've heard nothing ... no confirmation of order(s), no confirmation of cancellation, no confirmation of my refund, no confirmation of delivery date and definately no apology for the terrible customer service!. My email seems to be working ok as they are happy to keep bombarding me with new deals! I'm not sure where to go with this now as it's a lot of money and just before Christmas too! Any advice on how to get in touch with ACHICA would be very welcome! please take care if you are planning on buying from this company!