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Original poster

Can't use Iphone app, sorry if asked before!

13 replies

Proudnscary · 21/09/2011 13:43

I've dowloaded it from itunes and it's on my phone but when I click on it it says 'verifying connection' then just shuts down. What am I doing wrong?

OP posts:
Original poster
Proudnscary · 21/09/2011 13:44

I mean the Mumsnet iphone app obviously!

OP posts:
MNHQ
DamianTech · 21/09/2011 14:31

Hi Proudnscary,

That is a bit strange. I assume you're trying to connect over wifi? Can you get on mumsnet.com through Safari still?

Original poster
Proudnscary · 21/09/2011 15:45

Hi Damian techie person

Yes I can get on to it on safari (on phone). Have tried several times, just tried to download again but it obvs just says you've already installed it.

Really annoying. Shall I contact app store or something?

OP posts:
MNHQ
DamianTech · 21/09/2011 17:17

Do you know which version of iOS you are using (should tell you in iTunes)? If you delete the app (right click and choose delete in iTunes, then resync or do the wobbly icon thing to remove from phone) it should let you re-download it then, though I'm pretty sure it verifies it before installing so there shouldn't be any issues...

The other thing you can try is simply switching the phone off and on again - sometimes helps fix the strangest of problems!

silkenladder · 18/10/2011 22:30

Hi, I have the same problem. I've downloaded the app over and over (deleting first each time), but always with the same result: it says "verifying connection" and then springs straight back to the iphone screen with all the app icons. I haven't tried syncing the phone since installing the app, though. Could that be the answer?

SouthGoingZax · 18/10/2011 22:31

I have the exact same problem.
I thought it was just me.

MNHQ
RebeccaMumsnet · 18/10/2011 23:02

Oh how strange, has anyone else had this?
We will speak to Tech and see if anything can be done.

Dolcegusto · 18/10/2011 23:19

I had this when I first downloaded the app, I updated everything to version 4 I think and it worked then

MrsWifty · 18/10/2011 23:20

I had this problem, but when I upgraded to iPhone 4 software, it began to work again (just connect to a computer and it should automatically give you the option to upgrade).

Other apps where this was an issue had a little alert box pop up telling me the app was only compatible with iPhone 4 operating system.

MrsWifty · 18/10/2011 23:21

Xpost Dolcegusto :)

SucksToBeMe · 18/10/2011 23:23

I had this problem too. It's ok now though.

silkenladder · 19/10/2011 14:25

Ah, that's probably it, then. I just checked on the phone and it's using Version 3.something. I assume that's the OS. I haven't synced it for aeons anyway.

ScreamingHeebieCJs · 21/10/2011 10:23

Bumping to see if anyone can help me!

I got an iphone yesterday and have downloaded the MN app, but for some reason I can't log in. It says my username or password is wrong, but they are the same ones I use to log in here, so am totally Confused.

Obviously I need to get this sorted as the MN app is the only reason I got an iphone in the first place apart from Star Wars light sabre apps etc for the DC but who cares about that, frankly?

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