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why can't I upload a photo to my profile?

8 replies

headfairy · 17/06/2011 11:39

I keep getting error messages... is the photo upload facility broken in some way?

OP posts:
Tee2072 · 17/06/2011 11:50

I am not MN Tech, nor do I play them on TV, but does the error message say something specific?

Tee2072 · 17/06/2011 11:51

I just uploaded one no problem.

headfairy · 17/06/2011 12:16

hang on, let me try again and see if a specific message comes up..

OP posts:
headfairy · 17/06/2011 12:17

the message says..

Oops! We encountered an error
Please try again. If the error persists, please drop a note to [email protected] and let us know what you were doing when it happened

I haven't sent an email yet, just wondered if there was something up before I sent one off.

OP posts:
Tee2072 · 17/06/2011 12:22

I would send the email since I just had no problem!

headfairy · 17/06/2011 12:23

will do... thanks

OP posts:
DamianTech · 17/06/2011 12:25

Hi headfairy,

Often when an error occurs, it's because the image you were uploading was too big. Have you tried reducing the size? There's some tips on how to shrink images at the bottom of the upload page.

~D

headfairy · 17/06/2011 12:38

ooh lovely thanks Damian, will try those.

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