Maxi Cosi 24 month guarantee

[StrictlyKatty]

I bought a Priorifix about 18 months ago. The buckle has now started to crack. Took it back to Mothercare whom I bought it from, they said it was unsafe to use and I should contact MC as Mothercare only offered a 12 month guarantee despite MC offering a 24 month guarantee on all car seats

Talked to MC who said it MUST be returned via the retailer.... but Mothercare won't take it!

Has anyone else had this problem? How do you get MC to honour the 24 month guarantee?

Thanks

The retailer is legally responsible for dealing with it, not you, as your contract is with them not Maxi Cosi regardless of the guarantee period. To break so soon it is not of merchantable quality. So MaxiCosi (or Dorel Uk their distributor) are correct and it ought to be returned by Mothercare.

Well I've emailed Mothercare 6 times today and they have agreed to take it back in at the weekend... However no mention had been made of a replacement.

I'm hoping they will replace it there and then as they deemed it dangerous but bet they will send it off to MC and make me wait for them to repair it.

Not 100% sure it even can be as the buckle is cracked in 2 places but we will see...