Welcome to Mumsnet's shopping board. Whether you are after a new family car or a great new coffee machine this is the board for you. Share product recommendations and reviews here. Related: Discuss clothes and fashion on our Style and beauty forum. Check out Swears By to find the products Mumsnetters love and our reviews section to see the best baby and child products put through their paces.
Welcome to Mumsnet's shopping board. Whether you are after a new family car or a great new coffee machine this is the board for you. Share product recommendations and reviews here. Related: Discuss clothes and fashion on our Style and beauty forum. Check out Swears By to find the products Mumsnetters love and our reviews section to see the best baby and child products put through their paces.
Shopping
Where do I stand with this?
Flossam · 16/05/2005 12:08
I brought an item from toys r us that worked for one night only. Carefully kept the reciept only for my Virgo anal tidy freak DP to throw it ou . If I take it back am I still entitled to an exchange? Apparently they are notirously bad for these things, would like to go armed with my rights if I have any. TIA
Tinker · 16/05/2005 12:09
Hmm, not sure. Bought something from toys r us online which didn't work - they haven't even replied to our complaining email! [shook]
starlover · 16/05/2005 12:11
yes you are. By law a shop doesn't have to give you a receipt, so therefore they cannot insist on you having one when you return an item.
However, you probably wouldn't get a refund, but you would definitely be entitled to a replacement or exchange!
look up sale of goods act online (have bene having similar probs recently!)
advocateofthedevil · 16/05/2005 12:14
how did you pay? you might be able to use a bank statement (switch) or a credit card one as a proof of purchase.
Flossam · 16/05/2005 12:21
Thank AofD I'll take that in when itarrives in a few weeks if I have probs. Starlover, thanks I'll look that up quickly.
Springchicken · 16/05/2005 12:27
Yep, defo take a bank statement if you can.
I brought DP a new pair of footballs boots for Xmas that cost me £150, we took them back the day after boxing day and they wouldn't give me my money back because i'd lost the reciept.
They still have all the shops labels on and everything but still wouldn't give me a refund so i stormed over to my bank, got a statement to prove i'd paid for them and hey presto, i got a refund!
I had just sold my house about 2 weeks before so it was lovely to wipe the smug look off the managers face when he saw i had about £40K in my bank - Tosser!
Flossam · 17/05/2005 12:46
They cross questioned me but gave me an exchange! Hurrah!
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